Strategic Engineering Lead

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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acre security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🔒 Cybersecurity

🔐 Security

🏛️ Government

Cybersecurity • Security • Government

Acre Security is a provider of market-leading physical and digital security solutions designed to meet various security needs across multiple industries. Since 2012, Acre has focused on delivering robust, tailored, and future-proof digital and physical security services that protect people, property, and data. Their offerings include access control systems, intrusion detection solutions, visitor management, and secure communications networking, all designed to integrate seamlessly and adapt to the evolving security landscape.

📋 Description

• Establish and lead a remote SWIFT Escalation Engineering team • Establish the team operating model, including responsibilities, intake standards, decision paths, delivery routines, documentation and stakeholder communication • Support onboarding, technical development and coordination of software development and quality assurance professionals • Act as the primary technical point of contact for priorities, customer escalations, product defects, delivery risks and cross-functional dependencies • Lead complex defect investigations through reproduction, root cause analysis, solution architecture, software correction, peer review, testing and release validation • Remain hands-on with software development and troubleshooting across applications, databases, APIs, integrations, cloud services, infrastructure and deployment environments • Partner with R&D to align defect corrections with product architecture, engineering standards and release strategy • Coordinate with Tier 3 Technical Support on escalation details, diagnostics, customer impact and validation criteria • Manage priorities through Jira, balancing customer impact, engineering effort, release risk, dependencies and capacity • Provide technical and non-technical stakeholder updates during customer-impacting situations • Improve product reliability through root cause analysis, regression coverage, technical documentation, reusable diagnostics and knowledge transfer • Identify recurring issues and recommend preventive engineering, process, training and support-readiness improvements • Facilitate team stand-ups and case reviews across global Tier 3 support teams • Support cross-training, knowledge sharing and skills development • Provide insight on capacity, resourcing and process risks • Contribute to operating plans and improvement initiatives that enhance reliability, efficiency and customer outcomes • Comply with Acre requirements relating to information security, customer data, remote access, documentation, safety and ethical business conduct

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Electronics Engineering, Information Technology or a related discipline, or equivalent relevant professional experience • Significant experience in software engineering, quality assurance, sustaining engineering, production support, technical operations or customer escalation within an enterprise software environment • Strong experience investigating complex software and production issues through troubleshooting, root cause analysis, log review, database analysis, API testing and application diagnostics • Hands-on experience with C#, .NET, Python, PowerShell, Bash, SQL and REST APIs, or comparable technologies • Experience with containerised, cloud-based or distributed enterprise applications and production troubleshooting, deployment validation or release readiness • Experience coordinating technical work across development, QA, infrastructure, operations, support and other stakeholders • Strong technical leadership skills with the ability to establish priorities, address blockers and coordinate multidisciplinary technical work • Experience managing customer or partner escalations involving software defects, integrations, authentication, databases, infrastructure or application behaviour • Strong communication skills, with the ability to translate technical findings, customer impact and delivery risks for technical and non-technical audiences • Ability to collaborate effectively across R&D, QA, Technical Support, Product Management and Release Management in a remote, global environment • Preferred experience leading or building software engineering, sustaining engineering, QA, DevOps or advanced technical support teams • Preferred experience with Microsoft Azure, Azure Kubernetes Service, AWS, Docker, Kubernetes, Helm, GitHub Actions or Jenkins • Preferred experience with PostgreSQL, SQL Server, MongoDB, Elasticsearch, identity and authentication services or event-driven architectures • Preferred experience with hotfix, maintenance release, controlled deployment and customer validation processes • Preferred experience with access control, identity, physical security, intrusion, video management or other enterprise security platforms • Preferred experience with AI-assisted engineering tools

🏖️ Benefits

• Remote work from the Philippines • Independent Contractor Agreement • Remote, global environment • Technical development, cross-training, knowledge sharing and skills development opportunities

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