Senior Professional Services Specialist

🔥 15 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acronis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.

📋 Description

• Provide Technical Account Management and project delivery services, and participate in the services pre-sale process • Develop and maintain knowledge bases and hands-on experience with Acronis products and services • Develop trusting relationships with customers’ IT, Operations, and Support teams • Understand customer environments and help develop efficient backup and business continuity policies using Acronis software • Advise customers about product features, provide roadmap visibility, notify customers about scheduled maintenance and events, and engage them in evaluating new product versions • Escalate and manage technical issue resolution with Acronis support, R&D, and data center operations teams • Develop internal and customer-facing executive summaries and write root cause analysis reports • Gather customer requirements and recommend additional features, configurations, and process changes • Develop proposals for additional services and draft contracts with the legal team • Keep customers informed about support tickets, incidents, and feature requests • Participate in webinars, external events, and industry conferences • Collaborate in developing the Professional Services organization through internal project management • Gather and analyze requirements, design tailored Acronis solutions, and deliver technical proposals • Assess solutions to size infrastructure and develop detailed implementation plans • Lead or assist deployment and configuration of Acronis products for MSP and enterprise environments • Deliver technical training and provide documentation and user guides • Conduct technical audits, ensure performance and security, and recommend optimizations • Serve as primary technical point of contact, monitor solution health, and proactively resolve issues • Maintain deployment and customer interaction records and gather post-deployment feedback

🎯 Requirements

• 5+ years of hands-on experience in the configuration and/or operation of complex corporate systems (virtualized infrastructure, ERP, inventories, BSS/OSS, etc.) • Experience with the use of AI for productivity, Copilot, Windsurf and other solutions • Experience in administration / troubleshooting in on-premise virtualized environments (VMware ESX, Microsoft Hyper-V), Windows Server, and networks • Basic experience in administration / troubleshooting in Linux platforms: bash scripting, networks, firewall, and log analysis • Basic experience in endpoint management and security (EDR) for proactive and reactive protection of end devices (desktops, laptops, servers), using real-time monitoring tools to detect, investigate, and respond to suspicious activities • Basic knowledge / experience with PgSQL, Microsoft enterprise applications/services (SQL / Hosted Exchange/AD/Office 365), Oracle SQL • Solid understanding of ITIL Foundation principles; certification is a plus • Excellent relationship and communication skills, interpersonal relationship building, and presentation to large audiences • Availability to travel up to 30% of the time, including international travel • Experience in designing/administrating Microsoft Hosted Exchange, Microsoft SQL, Virtuozzo/Citrix/Oracle virtualized environments is a plus • Solid understanding and experience with cybersecurity, RMM, backup, disaster recovery • Experience with Acronis Cyber Protect is a major differential • Ability to communicate in English and Spanish both verbally and in writing, with at least upper intermediate level • Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required • Strong internal customer focus with desire to learn all aspects of the business • High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy • Strong written and verbal communication and interpersonal skills • Outstanding organizational, problem solving, and multi-tasking skills • Collaborative, team-player with a commitment to succeed and never give up attitude • Self-motivated, proactive, and able to work with minimal supervision • Resume and application must be submitted in English

🏖️ Benefits

• Participation in interviews without the use of AI tools, automated prompts, or third-party assistance is expected • Employment offers contingent upon successful completion of applicable criminal, education and identity background checks • Equal opportunity employment