
51 - 200 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
💼 Consulting
SaaS • Enterprise • Consulting
Active Cloud Solutions is a pioneering consulting firm in Brazil specializing in the implementation of Oracle NetSuite, the world's leading ERP and CRM cloud solution. They help businesses streamline operations across various departments, including sales, finance, and supply chain, through integrated and scalable cloud solutions. Their expert team provides support from project initiation to ongoing maintenance, ensuring that clients can successfully grow and innovate with their business management systems.
🕒 July 10
🗣️🇧🇷🇵🇹 Portuguese Required
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51 - 200 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
💼 Consulting
SaaS • Enterprise • Consulting
Active Cloud Solutions is a pioneering consulting firm in Brazil specializing in the implementation of Oracle NetSuite, the world's leading ERP and CRM cloud solution. They help businesses streamline operations across various departments, including sales, finance, and supply chain, through integrated and scalable cloud solutions. Their expert team provides support from project initiation to ongoing maintenance, ensuring that clients can successfully grow and innovate with their business management systems.
• Independently support NetSuite, ensuring the system’s operational continuity • Handle Level 2/3 incidents and requests, performing root cause analysis and proposing solutions • Carry out small-scale functional enhancements and configuration changes across NetSuite modules • Document solutions, procedures, and support evidence, including ticket records and runbooks • Monitor open tickets, ensuring SLA compliance and proactive communication with clients • Identify recurring incident patterns and propose preventive improvements • Support key users with operational questions and provide targeted guidance on system usage
• Practical experience with NetSuite, either in application support or implementing enhancements • Strong knowledge of NetSuite’s core modules: Financials, Procure-to-Pay, Inventory, Order-to-Cash, and Tax • Strong knowledge of Oracle NetSuite Brazil Localization • Experience providing functional support, including incident analysis, prioritization, and SLA management • Analytical, organized, and deadline-oriented approach to service delivery • Completed bachelor’s degree or associate degree in Information Systems, Business Administration, Accounting, or related fields
• Day off • TotalPass • 15 days of paid leave • Career development plan
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