Sales Support Engineer

🔥 1 minute ago

🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acuity

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

⚡ Energy

Construction • Consulting • Energy

Acuity is a market-leading industrial technology company based in Atlanta, Georgia. It leverages technology to create innovative products and services, primarily in lighting and building management solutions. With its two main business segments, Acuity Brands Lighting and Acuity Intelligent Spaces, the company focuses on delivering smart lighting solutions and intelligent space management tools aimed at enhancing customer experiences and achieving sustainability through the use of data interoperability and advanced tech platforms. Employing approximately 13,000 associates, Acuity aims to drive growth and productivity while addressing the challenges of climate change and technological advancement.

📋 Description

• Provide technical support to the sales team and system integrator ecosystem for adoption of Distech Controls solutions • Manage technical relationships with customers and carry out actions on site • Support solution presentations, demonstrations, and customer onboarding • Lead physical or remote meetings for system integrators on technical developments, solution design, and new product introductions • Support system integrators on initial, strategic, and new-product projects • Design content and lead information sessions with design offices throughout Italy • Share project experience and skills with technical support and training teams • Contribute to future product evolution with R&D and Product Management • Participate in product launches and commercial events, including webinars, trade shows, roadshows, and partner/customer meetings • Independently manage projects and involve relevant departments as needed • Report periodically to the European Sales Support Engineer Manager based in Brignais, France

🎯 Requirements

• Engineer or equivalent with at least 5 years' experience in building automation • Programming knowledge in PLC languages of various brands • Proficiency in BMS systems and building communication protocols • Knowledge of BACnet and Modbus; LonWorks and Niagara are a plus • Knowledge of IoT and IT protocols, API REST, JSON, MQTT, IoT Hub, and Node-RED • Knowledge of IT networks and cybersecurity standards • Knowledge of cloud architectures and principles • Ability to connect field requests with OT/IT/EDGE/CLOUD solutions • Excellent oral and written communication skills • Good English level is essential • Recognized pedagogical approach and ability to work in a team and manage priorities • Willingness to travel in the region 40% of the time

🏖️ Benefits

• Competitive salaries and benefits • Modern, motivating work environment • Flexible work arrangement (remote work from Northern Italy) • Equal opportunity employer • Reasonable accommodation in the application process