PQR and Litigation Analyst

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Addi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Addi es una empresa de tecnología que busca impulsar y habilitar el comercio digital en Latinoamérica. En Addi queremos que las personas compren lo que quieran, cuando quieran, de forma fácil, rápida y transparente. Como debe ser.

📋 Description

• Ensure timely and accurate responses to derechos de petición, PQRs, and acciones de tutela to meet legal deadlines without extensions or reliance on BPO services. • Identify trends to recommend improvements in internal processes. • Act as a key liaison between the legal team and other departments to drive compliance and operational efficiency. • Independently prepare clear and substantive responses derechos de petición or tutelas daily, ensuring timely responses. Escalate concerns to the appropriate team to drive case resolution. • Provide comprehensive and responsive attention to inquiries from regulatory bodies per month, adhering to legal protocols and reinforcing Addi's commitment to compliance. • Determine and recommend improvements to Addi’s internal control system and processes based on observed patterns in acciones de tutela, derechos de petición, and regulatory body requests.

🎯 Requirements

• Lawyer with at least 1 year of experience responding to PQRs and/or providing support to Addi’s clients, preferably in writing. • Experience with consumer and habeas data law as well as with bureau reporting is desirable, though not mandatory. • Ideally, possesses a strong, practical understanding of Colombian consumer protection laws, SFC regulations governing PQRS, data privacy (Habeas Data), and relevant aspects of civil/commercial procedure related to consumer disputes. • Outstanding Meticulous Organization & Attention to Detail skills • Solid Analytical Rigor & Problem Solving capabilities • Clear Communication & Stakeholder Management • Conversational English at a B1 level is desirable.

🏖️ Benefits

• Competitive compensation & meaningful ownership • Generous salary • Equity in the company • Benefits that go beyond the basics • Support for your growth