Success Manager

🔥 13 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Addi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🛍️ eCommerce

👥 B2C

Fintech • eCommerce • B2C

Addi es una empresa de tecnología que busca impulsar y habilitar el comercio digital en Latinoamérica. En Addi, quieren que las personas compren lo que quieran, cuando quieran, de forma fácil, rápida y transparente, sin intereses, sin costos adicionales, sin papeleo y sin complicaciones.

📋 Description

• Act as a strategic advisor and growth partner to key merchants • Maximize merchant lifetime value, product adoption, expansion opportunities, and retention • Lead Addi's commercial team of more than 15 people • Own commercial relationships with top key accounts • Design and implement team performance management with KPIs and regular tracking • Build a culture of commercial excellence, accountability, and continuous improvement • Design brand account plans with monthly actions and Sales-Marketing coordination • Lead mandatory Monthly Business Reviews with each brand’s Commercial Lead • Deliver commercial pitches covering sales performance, marketing strategy, and growth plans • Build automated weekly performance reports for partners • Drive execution of the Marketing Machine GTM, PACs, trade marketing initiatives, and Vendor Vault rollout • Achieve at least 90% activation of newly onboarded merchants within 30 days • Drive at least 20% quarter-over-quarter GMV growth across the managed portfolio • Deliver custom success plans for all high-potential merchants • Provide structured field insights to inform Addi’s product roadmap and go-to-market strategy • Participate in interviews, a case study, and a co-founder interview as part of the hiring process

🎯 Requirements

• 6+ years of experience in Customer Success, Account Management, Sales, or Strategy roles • Proven track record managing B2B client portfolios and delivering commercial impact • Experience in fintech, SaaS, payments, retail tech, or e-commerce platforms strongly preferred • Knowledge of digital checkout flows, embedded finance, or merchant onboarding is a plus • Ability to influence and guide decision-makers at varying merchant maturity levels • Active listening and ability to translate merchant sentiment into action • Clear communication across functions and levels, internally and externally • Data-driven understanding of merchant performance and blockers • Experience identifying bottlenecks and leading cross-team improvement efforts • Ability to build frameworks and processes improving team efficiency and merchant consistency • Comfort using Salesforce, Looker, Power BI, or CRM platforms • Strong understanding of GMV, activation, repayment, NPS, and other merchant metrics • Ability to develop dashboards and reporting cadences • Accountability for merchant outcomes and ambitious goal-setting • Conversational English level requested in the application form

🏖️ Benefits

• Competitive compensation • Equity in the company • Benefits that go beyond the basics • Opportunity to work remotely • Growth opportunity in a fast-scaling fintech • World-class team environment • Work with meaningful ownership and high-impact projects • Fast, transparent, and engaging hiring process • Feedback provided regardless of hiring outcome