Customer Success Manager

🔥 0 minutes ago

🇮🇩 Indonesia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Adjust

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

☁️ SaaS

📣 Marketing

🔐 Security

SaaS • Marketing • Security

Adjust is a leading platform specializing in mobile measurement and analytics. The company offers a comprehensive solution for measuring, analyzing, and optimizing performance for apps across mobile, web, CTV, PC, and console platforms. Adjust's suite of products includes powerful analytics, automation tools, and features designed to protect against mobile ad fraud. By leveraging AI-driven insights, Adjust helps app developers and marketers make smarter decisions, enhance user engagement, and maximize ROI. Their services also include incrementality analysis, fraud prevention, and deep linking solutions, ensuring robust app growth and security.

📋 Description

• Maintain strong relationships with existing clients in Southeast Asia and ANZ • Drive retention and growth among valuable customers by understanding their business needs and helping them succeed • Enable successful rollout of Adjust to customer employees • Communicate with customers about adoption trends, sentiment, and opportunities for deeper engagement • Identify opportunities for customers to act as Adjust advocates • Work with customers on contract renewals, upsells, and expansion opportunities • Coordinate resources across the Adjust organization to support customer needs • Represent the voice of the customer to inform the product roadmap

🎯 Requirements

• 3+ years of experience in a client-facing role (Sales, Account Management, or Customer Success) within a SaaS, AdTech or MarTech company • Good knowledge of Mobile Adtech industry and Advertiser • Understanding of User Acquisition & App Performance Marketing • Experience in Customer Success or Sales roles • Ability to oversee projects and work with project management tools • Ability to work autonomously and own relationships with customers • Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup • Proactive approach where you always want to be speaking with customers • Excellent communication skills in English and Indonesian