Community Associate

🕒 March 31

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AfricaWorks

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏪 Marketplace

🏠 Real Estate

💰 Seed Round on 2021-09

B2B • Marketplace • Real Estate

AfricaWorks is a business enabler focused on unlocking potential across Africa through its Integrated OneRoof® ecosystem. The company provides flexible workspace solutions such as private offices, hot desks, shared desks, virtual offices, and meeting rooms. AfricaWorks is committed to helping businesses streamline their operations and scale with ease, with locations in key African cities for proximity to bustling markets.

📋 Description

• Your role as Community Associate in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks: • Customer Service & Satisfaction: Welcome & greet members and visitors Handle members complains - either address them or report them upwards • Operations : In charge of: • Opening the space in the morning • Performing Business Concierge tasks (mail, bookings, binding etc.) • Mail & Package Handling (e.g. PO Box, mail reception & dispatch) • Managing Facilities Team • Managing Valet Services (Optional as per Brand Standards) • Handling Inbound Phone calls & Space email address • Printing Services (e.g. vendor, printer, cartridges, paper etc.) • Visitor Management System • Meeting Rooms (e.g. booking, video conference, arrangement etc.) • Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.) • Electricity Management • Maintenance & Repairs • Emergency Health response • Double checking building common areas are up to standards • Representing the Company (!) • Assisting the Success Manager in: • onboarding new members • organizing events (e.g. Open House, Networking, Round Tables etc.) • giving Tours to prospective members • collecting Google reviews • collecting membership feedback • providing IT back up for the space & to members • maintaining space compliance (e.g. Insurance, business permits etc.)

🎯 Requirements

• Bold • Agile • Passionate about Africa and our mission (“To Unlock Africa’s potential through work”) • Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role. • Customer service oriented • Proficiency in Microsoft Office Suite • Hands-on experience with office equipment (e.g., fax machines and printers) • Professional attitude and appearance • Solid written and verbal communication skills • Ability to be resourceful and proactive when issues and complaints arise • Excellent organizational skills • Multitasking and time-management skills, with the ability to prioritize task