Customer Success Producer – Japan

Job not on LinkedIn

🕒 July 28

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aghanim

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎮 Gaming

💳 Fintech

☁️ SaaS

💰 Seed on 2024-09

Gaming • Fintech • SaaS

Aghanim is a company that provides direct-to-consumer (DTC) enablement and web-based monetization solutions for mobile game developers. It offers a billing engine, merchant-of-record services, global taxation, fraud and chargeback management, 24/7 payment customer support, and integrations with payment partners. Aghanim also provides marketing and retention tools—such as incentives, motivation programs for creators, revenue share and payouts, engagement features (news, leaderboards, chat), segmentation and LiveOps, virtual goods and currency management, automated campaigns, and predictive analytics—to help game companies increase lifetime value and revenue outside traditional in-app transactions. The company is headquartered in Los Angeles with tech operations in Lisbon, and its founders are former Xsolla and Xsolla Labs executives.

📋 Description

• Analyze game performance, monetization, and retention metrics to identify growth opportunities • Develop recommendations for LiveOps, offers, pricing, promotions, and DTC monetization strategies • Design and evaluate experiments to improve revenue, engagement, and conversion • Assess in-game and web store experiences and propose optimization initiatives • Partner with game teams to drive measurable business outcomes and revenue growth • Develop and execute DTC adoption and revenue transition plans • Provide strategic guidance on monetization, LiveOps, CRM, and customer engagement initiatives • Identify expansion opportunities and help customers maximize the value of Aghanim's platform • Work closely with Product, Data, Engineering, and Implementation teams to execute customer initiatives • Act as the voice of the customer, ensuring feedback and business needs are reflected in product and operational decisions • Contribute to scalable customer success processes, onboarding frameworks, and best practices

🎯 Requirements

• 3+ years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or related roles • Strong understanding of game monetization, retention, LiveOps, and player lifecycle management • Experience using data to drive business decisions and improve commercial performance • Advanced proficiency in SQL and Google Sheets • Strong analytical and statistical reasoning skills • Proven experience using LLMs or GenAI tools in professional workflows • Excellent communication skills and ability to influence stakeholders through data and insights • Based in Japan and fluent in Japanese

🏖️ Benefits

• World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players • High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months • Autonomy and ownership – we trust people to make decisions, take initiative, and drive results • Modern tools and technology – use AI, automation, and modern tools as part of your everyday work • Equity – participate in the company's growth and long-term success