Digital Analyst – Coveo Search & Merchandising Specialist

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🕒 June 20

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 $500M Post-IPO Debt on 2019-09

Science • Biotechnology • Pharmaceuticals

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Own day-to-day administration of the Coveo platform, including environment configuration, access, pipelines, and governance. • Configure and manage search relevance and merchandising rules, including boosting, burying, pinning, synonyms, redirects, triggers, and partial-match behavior. • Manage query pipelines, ranking strategies, facets, filters, and result behaviors to support business and customer experience objectives. • Monitor, analyze, and optimize search performance using Coveo analytics (e.g., zero-result queries, engagement, click-through rate, and conversion impact). • Partner with Content, UX/UI, SEO, and Digital Product teams to align search behavior with content strategy and experience design. • Collaborate with IT and Architecture teams to support search integrations, indexing accuracy, ingestion stability, and platform health. • Participate in UAT, regression testing, and release readiness activities for search-related enhancements and platform updates. • Work with external partners, including Coveo Customer Success and implementation teams, to resolve issues and drive continuous optimization. • Maintain search documentation, configuration standards, data dictionaries, and operational guidelines. • Support Service Desk workflows by triaging and coordinating search-related incidents and enhancement requests. • Support the collection and documentation of search ‑ related requirements and assist in translating them into clear user stories, acceptance criteria, and configuration guidance. • Support backlog refinement and prioritization for search relevance, merchandising, analytics, and platform enhancements in collaboration with product and delivery teams. • Coordinate and support testing activities, including functional validation, UAT planning and execution, defect triage, and release sign ‑ off for search changes. • Review search analytics and performance data to identify trends, issues, and optimization opportunities, and support reporting and insight requests. • Provide continuity of search operations by supporting post ‑ release validation, incident analysis, documentation updates, and analyst coverage as needed.

🎯 Requirements

• Bachelor's degree in information systems, Digital, Computer Science, or a related field, or equivalent practical experience. • Total experience of 5-7 yrs and 2-3 years of experience administering or optimizing enterprise search, discovery, or personalization platforms. • Hands-on experience with Coveo Search, including merchandising and analytics capabilities, strongly preferred. • Strong analytical skills with the ability to translate data into actionable recommendations. • Experience working in a global, matrixed organization. • Strong communication and collaboration skills across technical and non-technical teams.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities