Especialista de Suporte Técnico – Atômica e Molecular

🔥 4 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

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Logo of Agilent Technologies

Agilent Technologies

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Support customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions • Install and optimize hardware, software, network products, and configurations at customer sites • Diagnose and resolve product performance problems • Perform maintenance and repair services • Advise customers on preventive maintenance and configurations affecting product performance • Proactively address potential equipment or software issues to prevent unplanned business interruptions • Deliver fully integrated solutions including peripherals, communications, operating systems, and application software • Serve as an internal technical resource and manage product escalations • Collaborate with Support, Sales, Marketing, and R&D teams to provide customer solutions • Deliver technical training, maintenance seminars, and workshops for field engineers or customers • Train other field engineers or customers • Calibrate equipment on-site for large-volume customers • Qualify leads

🎯 Requirements

• Bachelor's or Master's Degree or equivalent • Post-graduate, certification, and/or license may be required • Typically, at least 1-2+ years relevant experience • Must consent to participate in and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites • Proof of identification may be required • Proof of certification to perform the required work may be required • Must meet customer health and safety requirements • Willingness to travel 75% of the time

🏖️ Benefits

• Option to work remotely • Full-time weekly schedule • Equal opportunity employment

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