Technical Consultant, ServiceNow CMDB

Job not on LinkedIn

🕒 April 28

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AHEAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

💰 $5.7M Venture Round - AHEAD on 2024-05

Consulting • Artificial Intelligence • Enterprise

AHEAD is a technology consulting and systems-integration firm that accelerates digital transformation by engineering integrated solutions across infrastructure, applications, data, and security. The company specializes in AI transformation and AI-enabled infrastructure, data platform and platform/workload modernization, secure and resilient architectures, operational excellence, and managed services including IT lifecycle and procurement (AHEAD Hatch) and hardware integration (AHEAD Foundry). AHEAD delivers end-to-end services from strategy and financial consulting to build and run operations, partners with major cloud and infrastructure vendors (AWS, Google Cloud, Microsoft, Cisco, Dell, VMware, NVIDIA, ServiceNow, Palo Alto Networks, Rubrik, etc. ), and serves enterprise clients across industries such as healthcare, financial services, manufacturing, retail, and public sector.

📋 Description

• Lead the design, implementation, and ongoing optimization of **CMDB architecture**, ensuring data accuracy, governance, and scalability. • Own and manage **ServiceNow Discovery**, including configuration, troubleshooting, and continuous improvement. • Design and implement **integrations using REST, SOAP, MID Server, and Integration Hub**, ensuring seamless data flow across systems. • Define and maintain **CMDB data models, CIs, relationships, and reconciliation rules** aligned with best practices. • Collaborate with stakeholders to gather requirements and translate them into **technical solutions focused on CMDB and integrations**. • Perform **CMDB health checks, audits, and data normalization** to ensure high data quality and compliance. • Develop and maintain **custom scripts (Business Rules, Script Includes, APIs)** to support CMDB and integration use cases. • Troubleshoot and resolve issues related to **Discovery, integrations, and CMDB data inconsistencies**. • Participate in client discussions, providing **technical expertise specifically around CMDB strategy and integration architecture**. • Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required. • Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.

🎯 Requirements

• 4+ years of hands-on experience in **ServiceNow development and implementation**. • Strong expertise in: • - **CMDB (mandatory)** • - **Discovery (mandatory)** • - **Integrations (REST, SOAP, MID Server, APIs) (mandatory)** • - Good understanding of **CMDB data modeling, CI relationships, and governance frameworks**. • - Experience with **Integration Hub, external system integrations, and API-based architecture**. • - Working knowledge of ITSM and other modules (secondary focus). • - Strong scripting skills (JavaScript, Glide APIs). • - Excellent communication skills with the ability to interact with both technical and business stakeholders. • - ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).