Senior Business Solutions Engineer, BizTech – LegalTech

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Partner directly with practice group leads, paralegals, and in-house counsel to identify high-value workflow automation and AI integration opportunities. • Act as the technical DRI for Legal AI tools — from intake through deployment — owning the full lifecycle development within your assigned legal function. • Build, test, and deploy Legal AI workflows, multi-agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise. Building MCPs would be add on • Run discovery workshops and translate business requirements into engineering-ready specifications for internal engineering teams. • Navigate internal governance processes (PLADIS, Security, Privacy) on behalf of Legal stakeholders — managing intake, review, and approvals. • Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated effectively to leadership. • Build trusted relationships with Deputy General Counsels, Legal Ops leads, and cross-functional partners in BizTech, Security, and Engineering. • Design and deliver Claude Enterprise training sessions for Legal teams — covering prompting, workflow integration, and responsible AI use. • Create adoption playbooks, user guides, and enablement materials tailored to Legal personas (lawyers, paralegals, legal ops). • Track usage metrics and adoption KPIs; report to Legal Technology and CLO leadership on impact.

🎯 Requirements

• 8+ years of professional experience in Legal Technology, or Enterprise SaaS implementation — preferably in a tech company or law firm technology function. • Minimum of 2 years of experience demonstrably using AI in workflows and to support customers. • Proven track record of architecting and building AI-powered applications including multi-agent workflows, retrieval systems, and LLM integrations • Proven track record in forward-deployed, embedded, or client-centric technical positions. • Experience researching and implementing custom applications from the Marketplace from research, to design and implementation • Advanced degree (e.g., MS/MBA) in Business, Computer Science, or related fields preferred. • Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms. • Skilled at stakeholder engagement and cross-functional collaboration in large global organizations. • Adept at leading complex projects, simplifying technical concepts, and promoting operational excellence. • Excellent written and verbal communication skills, especially in critiquing technical designs and leading workshops, and engaging with senior leadership. • Identifies opportunities for product and process improvements and can lead and implement said improvements, obtaining necessary buy-in from stakeholders and leadership..

🏖️ Benefits

• Remote