Senior Technical Support Specialist

🕒 August 19

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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airSlate

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $51.5M Series B on 2022-06

Consulting • Logistics • Marketing

airSlate is a software company that empowers users to create, innovate, automate, and digitally transform their workflows. The company focuses on developing solutions that enhance productivity and streamline processes for various organizations.

📋 Description

• Handle complex web support cases for enterprise and sales-assisted accounts • Lead and participate in client calls with Tier 1 accounts independently • Collaborate with the GTM team, including Sales and CSM, on escalated enterprise issues • Identify, document, and escalate product bugs and feature requests to engineering and product teams • Investigate and troubleshoot technical issues related to the SignNow web platform, integrations, and workflows • Ensure timely follow-up and resolution of assigned cases within SLA requirements • Maintain clear and professional written communication with customers throughout the full case lifecycle

🎯 Requirements

• Bachelor's degree or equivalent practical experience • 3+ years in B2B SaaS support • Minimum 2 years with enterprise / Tier 1 accounts • Fluent, professional-level English for written and verbal client communication • Familiarity with APIs, integrations, and SaaS platforms • Intercom or similar CRM preferred • Strong communication and client management skills • Ability to run enterprise calls independently

🏖️ Benefits

• Flexible working environment with remote and hybrid working options • Performance-based bonus system • Stock options • Courses, conferences, and access to learning resources • Career growth and internal mobility support • Health coverage • Wellness programmes • Access to fitness options • Quarterly company-wide Mental Health Days • Flexibility for parents • airSlate Junior Club for kids • Company-wide family days • Pet-friendly approach • Charitable initiatives through the airSlate Care programme • Employee donation matching