Engagement Manager II

🕒 May 4

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

🏢 Enterprise

📱 Media

Cybersecurity • Enterprise • Media

Akamai Technologies is a global edge platform and cloud services company that delivers content delivery, edge computing, and security solutions. The company operates one of the world’s largest distributed networks to accelerate and protect web, media, and application traffic, offering products for content delivery, DDoS protection, API and app security, bot management, edge compute (serverless/edge functions), and AI inference at the edge. Akamai also provides enterprise-focused security services (zero trust, identity and access management, secure internet access) and cloud/AI infrastructure tools, and has recently expanded capabilities through acquisitions (for example LayerX) to add browser-based AI usage control.

📋 Description

• Maximize value, retention, and growth throughout the customer lifecycle. • Help build, innovate, and evolve customers' performance and security strategies. • Deliver innovative outcomes for customers through trusted relationships, business acumen, and operational focus. • Be the strategist and technical advisor to architects and technology leaders of Akamai's Premium customers. • Partner with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services. • Maximize customer satisfaction, retention, and growth based on the customer's needs and business requirements. • Be the central point of contact for the customer and lead account team to deliver customer success. • Respond to escalations when various product, platform or implementation arise and identifying improvements to mitigate future risks. • Be the customer champion internally, and influencing internal decisions within teams to help customer outcomes.

🎯 Requirements

• Have 6 to 8 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields. • Be a customer advocate passionate about delivering technical solutions • Have knowledge of internet technologies and online industry including HTTPS, DNS, DevOps, Web Development and Web Security • Demonstrate good understanding or prior experience of working with CDNs • Demonstrate experience in a customer-facing role within the Information Technology industry • Demonstrate communication skills and an ability to build trusting relationships with customers across various levels • Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment • Demonstrate experience in Program or Project management in a cross functional and technical team

🏖️ Benefits

• Your health • Your finances • Your family • Your time at work • Your time pursuing other endeavors