Professional Services Manager

Job not on LinkedIn

🕒 April 28

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Swimlane

201 - 500 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

💰 $45M Private Equity Round - Swimlane on 2025-06

Cybersecurity • SaaS • Artificial Intelligence

Swimlane is an AI-driven security automation company that provides a cloud-native SaaS platform (Swimlane Turbine) for Security Operations Centers, MSSPs, and enterprises. Its platform combines agentic AI agents, low-code playbooks, extensive integrations, case management, dashboards, and reporting to automate incident response, threat hunting, vulnerability management, compliance audits, and business continuity workflows. Swimlane focuses on reducing alert fatigue, lowering mean-time-to-respond, and enabling scalable, multi-tenant managed security services through automation and explainable AI.

📋 Description

• Contribute to customer implementations, integrations, and migrations • Act as a technical escalation point for team members • Coach and mentor engineers across technical and client-facing skills • Drive delivery quality and consistency • Conduct performance reviews and development planning • Partner cross-functionally across PM, TAM, and technical teams • Support customer escalations and key conversations

🎯 Requirements

• 2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three • 1+ years mentoring or leading engineers • Proven experience delivering complex customer solutions • Strong client-facing communication skills • Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree. • Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures • A strong understanding of modern cybersecurity technologies and methodologies • Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary

🏖️ Benefits

• Competitive Benefits & Compensation • Stock Options • Training & Professional Development Opportunities • MacBook Pro • Great Company Culture • We value collaboration and innovation • Give-back Volunteering Opportunities

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