Senior Technical Account Manager, Microsegmentation

🕒 May 21

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

🏢 Enterprise

📱 Media

Cybersecurity • Enterprise • Media

Akamai Technologies is a global edge platform and cloud services company that delivers content delivery, edge computing, and security solutions. The company operates one of the world’s largest distributed networks to accelerate and protect web, media, and application traffic, offering products for content delivery, DDoS protection, API and app security, bot management, edge compute (serverless/edge functions), and AI inference at the edge. Akamai also provides enterprise-focused security services (zero trust, identity and access management, secure internet access) and cloud/AI infrastructure tools, and has recently expanded capabilities through acquisitions (for example LayerX) to add browser-based AI usage control.

📋 Description

• Serving as the dedicated technical resource, assisting the customer with optimal platform configuration and use case strategy to drive maximum value • Aggregating technical challenges and collaborating with Guardicore's services and support teams to ensure speedy resolution • Building a complete picture and success plan of a customer's environment, processes, and deployment characteristics • Becoming the internal champion and voice of the customer, liaising with product, support, services, and other teams for long-term success • Maintaining operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health • Working remotely with our customers, with the ability to travel on-site when required

🎯 Requirements

• Have 7+ years of relevant experience in Enterprise Networking, CyberSecurity, or DevOps, in a customer-facing role • Demonstrate a working knowledge of networking protocols, firewalls, and basic cybersecurity principles • Have troubleshooting and deployment experience with Windows and Linux environments, and building solutions with basic scripting and API (i.e., Python, REST) • Have proven experience in developing productive relationships with multiple levels in an organization, from CISO to Engineers • Demonstrate communication and presentation skills with passion and excitement for learning, business communication and embracing new technologies • Possess CISSP/ CCSP/ CISM/ CEH/ CCIE Security or any of the following from GIAC (GCIA/ GCIH/ GCED/ GMON)

🏖️ Benefits

• Your health • Your finances • Your family • Your time at work • Your time pursuing other endeavors