Senior Technical Account Manager

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🕒 February 20

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Serve as a trusted advisor providing advice and support to clients on services and best practices • Support solutions, provide technical guidance, and advocate for the customer • Ensure environments remain operationally healthy while reducing cost and complexity • Develop trusting relationships with customers, understanding their business needs and technical challenges • Drive technical discussions regarding incidents, trade-offs, and risk management • Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives • Provide detailed reviews of service disruptions and all metrics • Proactively problem solve and find opportunities for customers • Develop methods, techniques, and evaluation criteria for obtaining results • Work with operations to provide ongoing maintenance including updates, patching, and antivirus updates • Troubleshoot and resolve issues in assigned technology • Report progress of the project / task to all stakeholders in a timely and efficient manner • Identify / document issues prior to client impact • Support clients undertaking gap analysis between current and future state

🎯 Requirements

• Bachelor's degree • 5 years' relevant experience as Technical Accountant Manager or similar • Cloud Hosting expertise, preferably AWS knowledge and certifications • Experience in the medical field preferred • Knowledge of troubleshooting hardware, software, operating systems, and application-related issues • Performance monitoring, systems health checks, and capacity planning skills • Skills in leadership through critical incidents, communication, organization, problem solving, collaboration, technical acumen, and customer focus. • Ability to work effectively in a fast-paced environment, prioritize workload, multi-task, and meet deadlines.

🏖️ Benefits

• Equal opportunity employer • Inclusive environment