Support Delivery Manager, French

🕒 May 21

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

🏢 Enterprise

📱 Media

Cybersecurity • Enterprise • Media

Akamai Technologies is a global edge platform and cloud services company that delivers content delivery, edge computing, and security solutions. The company operates one of the world’s largest distributed networks to accelerate and protect web, media, and application traffic, offering products for content delivery, DDoS protection, API and app security, bot management, edge compute (serverless/edge functions), and AI inference at the edge. Akamai also provides enterprise-focused security services (zero trust, identity and access management, secure internet access) and cloud/AI infrastructure tools, and has recently expanded capabilities through acquisitions (for example LayerX) to add browser-based AI usage control.

📋 Description

• Taking ownership for managing the support experience of strategic accounts and playing a trusted advisor role in ensuring customer satisfaction • Owning a data driven approach to inform, support, introduce process improvements and operational efficiency for our customers • Collaborating with and coordinating technical support, engineering, product management and account teams to resolve customer incidents and escalations • Driving incident reviews and introduction of resulting process improvements • Managing problem prevention, often long-term, to help resolve repeated or systemic problems

🎯 Requirements

• Extensive support experience working in account management or customer success role in a technical environment • Well versed in how the internet works, it's networks and protocols e.g. TCP/IP, HTTP, DNS, TLS/SSL • Experience with content delivery performance, cloud computing, cybersecurity incident management and attack mitigation techniques • Familiar with crisis, problem, incident and/or escalation management • Fluency in English and French. • Empathetic approach to customers, be creative, self-driven and passionate in shaping tailored support improvements

🏖️ Benefits

• We support your health, well-being, finances, and life beyond work. See our benefits. • FlexBase adapts to your job's needs • Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.