Alctel Telecom
51 - 200 employees
Founded 1996
💼 Consulting
🏥 Healthcare
🏨 Hospitality
Consulting • Healthcare • Hospitality
<Alctel Telecom> Alctel is a Brazilian technology solutions company founded in 1996 that provides unified communications, omnichannel contact center (including a CCaaS platform called Contactfy), videoconferencing and video streaming, network and security services, and related ICT solutions for businesses across sectors such as healthcare, finance, education, transport, retail and hospitality. The company emphasizes secure, modern, and sustainable solutions, serves primarily business customers, and operates from offices in Belo Horizonte and São Paulo with roughly 100 direct and 400 indirect staff.
Senior Genesys Cloud Analyst
Likely ghost job
🕒 August 2
🗣️🇧🇷🇵🇹 Portuguese Required
Where this job comes from
Posted on Alctel Telecom's careers page, not through a job board
First seen by Remote Rocketship August 2
Still open on Alctel Telecom's site. Checked 4 hours ago.
Alctel Telecom
51 - 200 employees
Founded 1996
💼 Consulting
🏥 Healthcare
🏨 Hospitality
Consulting • Healthcare • Hospitality
<Alctel Telecom> Alctel is a Brazilian technology solutions company founded in 1996 that provides unified communications, omnichannel contact center (including a CCaaS platform called Contactfy), videoconferencing and video streaming, network and security services, and related ICT solutions for businesses across sectors such as healthcare, finance, education, transport, retail and hospitality. The company emphasizes secure, modern, and sustainable solutions, serves primarily business customers, and operates from offices in Belo Horizonte and São Paulo with roughly 100 direct and 400 indirect staff.
📋 Description
• Design highly scalable, resilient, and secure Genesys Cloud solutions • Architect Genesys Cloud solutions • Implement Genesys Cloud solutions • Identify failures in advanced modules of production systems • Assess production and test environment infrastructure • Provide user support • Train less experienced Genesys Analysts
🎯 Requirements
• Genesys Cloud training or certification • Bachelor’s degree • Intermediate English proficiency • Proficiency in Genesys PureCloud configuration • Experience with and knowledge of building flows (IVR, bots) • Knowledge of add-ons • Knowledge of APIs • Experience supporting internal and external customers • Senior-level experience
🏖️ Benefits
• Medical insurance • Dental insurance • Payroll-deducted loan • Flexible working hours • Profit-sharing bonus • Life insurance • Meal allowance • Food allowance
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