Alctel Telecom
51 - 200 employees
Founded 1996
💼 Consulting
🏥 Healthcare
🏨 Hospitality
Consulting • Healthcare • Hospitality
<Alctel Telecom> Alctel is a Brazilian technology solutions company founded in 1996 that provides unified communications, omnichannel contact center (including a CCaaS platform called Contactfy), videoconferencing and video streaming, network and security services, and related ICT solutions for businesses across sectors such as healthcare, finance, education, transport, retail and hospitality. The company emphasizes secure, modern, and sustainable solutions, serves primarily business customers, and operates from offices in Belo Horizonte and São Paulo with roughly 100 direct and 400 indirect staff.
Analista Genesys Cloud – Sênior
Job not on LinkedIn
🔥 5 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Alctel Telecom
51 - 200 employees
Founded 1996
💼 Consulting
🏥 Healthcare
🏨 Hospitality
Consulting • Healthcare • Hospitality
<Alctel Telecom> Alctel is a Brazilian technology solutions company founded in 1996 that provides unified communications, omnichannel contact center (including a CCaaS platform called Contactfy), videoconferencing and video streaming, network and security services, and related ICT solutions for businesses across sectors such as healthcare, finance, education, transport, retail and hospitality. The company emphasizes secure, modern, and sustainable solutions, serves primarily business customers, and operates from offices in Belo Horizonte and São Paulo with roughly 100 direct and 400 indirect staff.
📋 Description
• Projetar, arquitetar e implementar soluções Genesys Cloud escaláveis, resilientes e seguras • Identificar falhas em módulos avançados de sistemas em produção • Avaliar a infraestrutura de ambiente de produção e testes • Realizar atendimentos de suporte a usuários e treinamento de Analistas Genesys
🎯 Requirements
• Formação Genesys • Domínio de Genesys PureCloud • Habilidade em configuração e construção de fluxos (URA, bots) • Uso de add-ons e API's • Identificação de falhas em módulos avançados • Avaliação de infraestrutura • Suporte a usuários • Treinamento de Analistas Genesys de nível inferior
🏖️ Benefits
• Assistência médica • Assistência odontológica • Empréstimo consignado • Horário flexível • PLR • Seguro de vida • Vale alimentação • Vale refeição
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