Strategic Customer Success Manager

🔥 12 minutes ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AlertMedia

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

AlertMedia is a company that provides comprehensive communication solutions for businesses, focusing on the ability to manage links, QR codes, and connections with audiences. Through the Bitly Connections Platform, they offer tools for URL shortening, QR code generation, and landing page creation, designed to help companies enhance customer engagement and streamline digital communication. With a focus on analytics and integrations with platforms like HubSpot and Canva, AlertMedia aims to improve the digital interaction in industries such as retail, healthcare, and financial services, making it easier for businesses to connect with their customers efficiently.

📋 Description

• Own and execute short-term and long-term success strategies for Strategic accounts, including stakeholder mapping, success planning, and long-term value realization • Act as the voice of the customer internally, influencing roadmap discussions, go-to-market strategy, and readiness initiatives • Lead internal, cross-functional account discussions and execution, coordinating Implementation, Support, Product, Sales, and Executive Sponsors while maintaining accountability for customer outcomes • Build strong relationships with customers in the Strategic Segment • Evaluate customer risk and proactively use value propositions and best practices to drive retention • Manage personal touchpoints to drive ongoing customer experiences • Conduct effective business reviews highlighting realized customer value and communicating recommendations and new features • Communicate regularly with Senior and Executive Leadership and leverage them as partners to maintain and grow customer partnerships • Consult with customers to determine suitable data automation options and support configurations for matrixed organizations • Respond to all customer inquiries thoughtfully and promptly • Track all customer communication in Gainsight

🎯 Requirements

• 5+ years’ experience as a Customer Success Manager • 3+ years’ experience supporting Enterprise customers in a CSM role of $1M+ ARR • Proven ability to operate as a trusted advisor to senior leaders, navigating ambiguity and influencing outcomes without direct authority • Desire to work with demanding, multi-national customers • Established CSM who is self-motivated and customer-focused • Gainsight & Salesforce required • Outstanding verbal and written communication skills • Strong listening skills with the ability to work with a variety of customer profiles • Strong executive presence with proven ability to influence decision-making at all levels • Proven ability to work with all members of the team, including sales, software development, and product management • Must be located in the Republic of Ireland • Must have the legal right to work in Ireland without sponsorship now and in the future

🏖️ Benefits

• Competitive base salary • Company-sponsored health and life insurance • Ireland statutory auto-enrolment pension (My Future Fund) with employer contributions • Eligibility for a discretionary annual performance bonus • 20 days of paid vacation, plus all Irish public holidays • Remote-first work environment • Statutory leave and company sick leave benefits • Recognition, rewards, and team celebrations that recognize great work • Opportunities to give back through company-supported community service initiatives • Named a Best Places to Work for 10 consecutive years, along with numerous other workplace awards • Ongoing learning and career development through our dedicated Learning & Development team—we're committed to investing in your growth