Customer Success Manager, Technical

Job not on LinkedIn

🔥 0 minutes ago

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AlgoSec

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

📋 Compliance

💰 Venture Round on 2018-01

Cybersecurity • Compliance

AlgoSec is a global cybersecurity leader that empowers organizations to secure application connectivity and cloud-native applications within their multi-cloud and hybrid networks. Trusted by over 1,800 leading organizations, AlgoSec utilizes a unique application-centric approach to facilitate digital transformation, prevent business application downtime, and minimize manual work and security risks. Their policy management and CNAPP platforms offer comprehensive visibility into security and compliance issues across cloud-native applications and hybrid environments, ensuring adherence to internet security standards and regulations.

📋 Description

• Identify customer adoption gaps, build tailored success plans, and align product use cases with value realization • Track adoption across the customer portfolio and create quarterly improvement plans • Partner with the renewals team to connect adoption health with renewal outcomes • Flag churn risks early and lead mitigation efforts • Collaborate with internal teams and sales to identify and quantify expansion opportunities • Build relationships with key stakeholders and guide customers with best practices and strategic insights • Host Executive Business Reviews and maintain proactive, high-value customer touchpoints • Capture use cases, success stories, and lessons learned for the Customer Success knowledge base • Represent the customer’s voice and champion customer needs across the organization

🎯 Requirements

• 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration • Proven experience managing strategic and enterprise-level customers with measurable success • Strong understanding of network security, governance, audit, risk, and compliance practices • Customer-first mindset and highly proactive approach • Comfortable with client-facing engagements, including calls and visits • Excellent consulting, project management, and data-driven decision-making skills • Solid knowledge of security technology, including firewalls, IDS/IPS, SDN, and compliance • Knowledge of APIs, including Java and REST • Familiarity with infrastructure, public/private/hybrid cloud, and LAN/WAN networking • Resilient and adaptable in dynamic, fast-paced environments • Executive presence and ability to manage high-stakes conversations and escalations • Excellent communication skills in English and Arabic • Willingness to travel up to 50% of the time • Experience with Salesforce.com and Gainsight is nice to have • Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius is nice to have

🏖️ Benefits

• Equal Opportunity Employer committed to creating a friendly, diverse, and inclusive company culture • Home office location • Opportunity to join a profitable, growing cybersecurity company with strong market traction and significant growth potential