Allied Global
5001 - 10000 employees
Founded 2005
💼 Consulting
🎯 Recruiter
🤖 Artificial Intelligence
Consulting • Recruitment • Artificial Intelligence
Allied Global is a multinational outsourcing and technology services firm that provides intelligent contact center solutions, business process outsourcing, remote staffing and dedicated technology teams. The company offers managed IT and technical support, software engineering, robotic process automation, AI-driven contact center tools (including an AI agent named Lucy), cognitive services, QA and CX automation, and recruitment process outsourcing to enterprise clients across industries. With a global delivery footprint and a focus on combining human talent with automation and analytics, Allied Global helps organizations scale operations, improve customer experience, and optimize costs.
Spanish/English AI Voice Ticket Triage Support Specialist
🔥 0 minutes ago
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Allied Global
5001 - 10000 employees
Founded 2005
💼 Consulting
🎯 Recruiter
🤖 Artificial Intelligence
Consulting • Recruitment • Artificial Intelligence
Allied Global is a multinational outsourcing and technology services firm that provides intelligent contact center solutions, business process outsourcing, remote staffing and dedicated technology teams. The company offers managed IT and technical support, software engineering, robotic process automation, AI-driven contact center tools (including an AI agent named Lucy), cognitive services, QA and CX automation, and recruitment process outsourcing to enterprise clients across industries. With a global delivery footprint and a focus on combining human talent with automation and analytics, Allied Global helps organizations scale operations, improve customer experience, and optimize costs.
📋 Description
• Perform the initial technical review of support cases related to AI voice applications • Analyze reported issues and identify likely root causes • Ensure tickets are accurately documented and routed to the appropriate Product or Engineering teams • Review AI conversations, system logs, and technical data • Produce clear, actionable tickets • Collaborate with cross-functional teams
🎯 Requirements
• Excellent written and verbal English communication skills • 2+ years of experience in Technical Support, Application Support, Help Desk, or Ticket Triage • Experience using Jira or similar ticket management platforms • Strong analytical, troubleshooting, and documentation skills • Ability to interpret system logs, API responses, error messages, JSON payloads, and conversation transcripts • Ability to work independently while collaborating with cross-functional teams • Experience supporting AI, conversational AI, voice bots, chatbots, or automation platforms • Familiarity with REST APIs, integrations, and middleware • Experience with SaaS products and CRM platforms such as HubSpot
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