Technical Support Specialist

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Allied Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🤝 B2B

🎯 Recruiter

🤖 Artificial Intelligence

B2B • Recruitment • Artificial Intelligence

Allied Global is a multinational outsourcing and technology services firm that provides intelligent contact center solutions, business process outsourcing, remote staffing and dedicated technology teams. The company offers managed IT and technical support, software engineering, robotic process automation, AI-driven contact center tools (including an AI agent named Lucy), cognitive services, QA and CX automation, and recruitment process outsourcing to enterprise clients across industries. With a global delivery footprint and a focus on combining human talent with automation and analytics, Allied Global helps organizations scale operations, improve customer experience, and optimize costs.

📋 Description

• Assist with product demos and help move prospects through the sales process. • Provide technical support. • Be available to respond to inbound interest generated by marketing campaigns. • Conduct or assist with customer and prospect demos. • Ask discovery questions to understand customer needs and business processes. • Troubleshoot customer questions related to POS usage, workflows, basic setup, and common operational issues. • Explain product features in a clear, friendly, and practical way. • Document common customer questions, demo feedback, and support scenarios. • Help ensure each customer interaction is handled by someone knowledgeable, personable, and solution-oriented.

🎯 Requirements

• Advanced English level: C1+ required. • Previous experience as a scheduler, appointment setter, call center agent, sales development representative, or customer service representative. • Strong phone presence and ability to create rapport quickly. • Friendly, confident, energetic, and personable. • Organized and disciplined with CRM notes and follow-up tracking. • Comfortable speaking with business owners, store managers, and decision-makers. • Able to handle objections professionally. • Coachable and able to adapt based on campaign feedback. • Experience with warm leads or existing customer campaigns. • Experience in merchant services, payments, POS, retail, SaaS, or B2B appointment setting. • Familiarity with CRM and dialer tools. • Experience performing warm transfers to sales or specialist teams.