Support Engineer

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🔥 7 minutes ago

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Allium

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🔌 API

₿ Crypto

Consulting • API • Crypto

Allium is a company that empowers businesses with dedicated blockchain data infrastructure. They offer a suite of products including managed blockchain databases, enriched data schemas, and real-time alerting capabilities, helping clients optimize their on-chain data management and processes.

📋 Description

• Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations, and Kafka • Map customer issues to solutions within Allium, including datasets, delivery mechanisms, documentation, and integration patterns • Help customers diagnose problems in Snowflake, BigQuery, Postgres, and other data sources and optimize performance • Collaborate with engineering to investigate bugs, identify patterns, and ship fixes • Develop internal tools and scripts to automate troubleshooting and improve response times • Write customer-facing and internal documentation and knowledge base articles • Partner with GTM and product teams to translate customer pain points into actionable insights • Participate in daily syncs covering ongoing issues, progress, and improvements • Build an AI-native support system that creates leverage • Triage and prioritize incoming issues against customer SLAs, distinguishing critical institutional data incidents from routine query questions

🎯 Requirements

• Fluency in AI tools, common failure modes, and modern practices • Fluency in SQL, including writing, optimizing, and debugging complex queries • Experience providing technical support for a SaaS or data product • Working knowledge of blockchain data primitives across ecosystems such as Solana and EVM chains • Familiarity with APIs, data connectors, and ETL tools • Comfort with scripting or automation in Python, Bash, or similar languages • Strong understanding of Linux environments and command-line tools • Excellent communication and documentation skills • Proactive, empathetic approach to customer relationships • Ability to work independently and take full ownership of issues from report to resolution • Willingness to overlap two hours with NYC mornings Monday–Thursday, 10am–12pm ET

🏖️ Benefits

• Medical, Dental, Vision, Life and AD&D insurance • US employees receive 100% coverage for Gold plans and 80% coverage for dependents • Meaningful early-stage equity • Stock option grant for every full-time employee • Flexible, trust-based paid time off • Vacation policies meet or exceed local statutory requirements in every country where the company hires • Company-sponsored 401(k) plan in the US • Opportunity to learn how petabyte-scale data infrastructure works • Opportunity to build AI-native support systems • Opportunity to learn incident management and institutional customer expectation management • Opportunity to develop expertise in blockchain data ecosystems • Opportunity to learn enterprise data delivery mechanisms • Opportunity to become an Allium Data Wizard