Regional Service Manager – Latin America

🕒 September 29

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• No salary listed.

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Alto-Shaam, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1955

🏥 Healthcare

🏨 Hospitality

💼 Consulting

Healthcare • Hospitality • Consulting

Alto-Shaam, Inc. is a leading provider of commercial kitchen equipment, specializing in innovative cooking and food preservation solutions. Their products include combi ovens, cook & hold ovens, multi-cook ovens, commercial smoker ovens, heated holding cabinets, rotisserie ovens, heated merchandisers, and more. Alto-Shaam utilizes advanced technologies such as Halo Heat, Structured Air Technology, and ventless cooking solutions to enhance food flavor, minimize food waste, and improve kitchen operations. With a strong emphasis on reliability and customer service, they provide comprehensive culinary support and quick shipping options to meet diverse food service needs.

📋 Description

• Develop and manage the authorized service provider network throughout Latin America and the Caribbean • Support Sales in advancing new business opportunities and sustaining existing accounts through exceptional customer support • Provide technical troubleshooting support to service providers, dealers, and end users regionwide • Serve as a responsive technical resource by phone when working from the home office, guiding customers and the service network to fast resolution • Perform in-field equipment service, evaluations, and startups as needed • Deliver technical training on Alto-Shaam products and support trade shows • Manage and resolve field service issues raised by end users, service agencies, dealers, and sales/service representatives • Own the regional spare parts strategy, improving fill rate, order-to-ship time, and other key parts metrics in developing markets • Comply with all quality, safety, and company policies and procedures • Remain flexible and team-oriented, taking on additional duties as needed to meet the varied demands of the region • Report directly to the VP of Canada/Latin America, with a dotted-line relationship to the Director of North America Field Service Network

🎯 Requirements

• Fluent in both Spanish and English (required) • Home office based in Latin America or the Caribbean preferred; U.S.-based, in-market locations (e.g., Miami) also acceptable • If based in-region, a valid U.S. visa is required for travel to Alto-Shaam headquarters • Willingness and ability to travel extensively, both within the region and to the U.S., is required • Experience in the commercial food service equipment industry strongly preferred • Strong technical and troubleshooting aptitude • Strong interpersonal skills, with a customer-first approach to support • Understanding of the parts business, with experience developing parts programs in developing regions • Genuine passion for customer success • Flexible, team-oriented, and willing and able to manage multiple, varied responsibilities

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