Digital Customer Engagement Manager

Job not on LinkedIn

🔥 4 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AM53 Smart Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

AM53 Smart Solutions is a consultancy and solutions provider focused on optimizing processes and productivity for the payments market. The company offers technical and business analysis, Business Intelligence strategy and implementation, custom application development, and specialized services around Verifone PAYware CMS (issuance and acquiring). AM53 also provides HR recruitment services for technology professionals and delivers integration products and connectors for payment systems.

📋 Description

• Lead customer engagement for SAP Cloud Transformation programs • Serve as the primary point of contact between the customer, SAP, partners, and technical teams • Lead executive meetings, governance sessions, workshops, and steering committees • Coordinate infrastructure, cloud, SAP Basis, and operations teams • Manage risks, dependencies, escalations, and mitigation plans • Support migration planning, cutover readiness, and hypercare activities • Ensure alignment between business objectives and technical execution • Promote best practices for SAP Cloud adoption and digital transformation

🎯 Requirements

• Strong experience with SAP Basis • Experience with SAP Landscape Migrations • Experience with SAP S/4HANA Transformations • Experience with SAP Operations or SAP Managed Services • Experience working in medium- and large-scale enterprise SAP environments • Knowledge of SUM/DMO • Knowledge of SAP Readiness Check • Knowledge of SAP Migration Cockpit • Knowledge of SAP Cloud ALM • Knowledge of SAP Activate • Knowledge of STMS (Transport Management System) • Knowledge of Greenfield, Brownfield, and Bluefield approaches • Knowledge of RISE with SAP • Experience with at least one cloud platform: AWS, Microsoft Azure, Google Cloud Platform (GCP), or Alibaba Cloud • Strong experience in Customer Engagement • Strong experience in Executive Stakeholder Management • Strong experience in Governance and Escalation Management • Strong experience in Risk Management • Strong experience in Customer-Facing Roles • Advanced or fluent English • Intermediate or advanced Spanish is a plus • SAP certifications are a plus • Cloud certifications (AWS, Azure, GCP) are a plus • Experience with global programs is a plus • Experience with multinational enterprise customers is a plus • ITIL Foundation certification or higher is a plus