Lead Travel Consultant, German Speaking

🔥 6 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Express Global Business Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2014

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Advise and arrange travel for corporate business customers, including individuals and groups • Arrange and book domestic and international business travel involving air, road, rail, and accommodations • Use Global Distribution Systems, including Sabre, Apollo, Amadeus, and/or Galileo • Communicate with customers by telephone, chat, email, and/or back-office systems • Provide proactive travel advice and sell additional services while adhering to company travel policies • Work independently and collaboratively to meet business and account-specific goals • Recover dissatisfied customers through exceptional phone and email service • Serve as the primary customer contact throughout the resolution process • Set realistic customer expectations and communicate resolutions clearly • Explain complex situations and deliver challenging news while maintaining customer satisfaction and trust

🎯 Requirements

• Previous experience in travel, preferably business travel • Understanding of fares and ticketing rules for car, air, and hotel • Passion for excellence in client service, including proactive anticipation of needs • Native GDS expertise, specifically Amadeus • Fluent written and spoken German • Excellent level of English (required) • Attention to detail • Integrity and ability to protect personal traveler information • Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation backgrounds • Ability to resolve customer issues quickly and independently • Teamwork and openness to feedback • Flexibility to work the European market shift: 11:30 AM–8:30 PM or 12:30 PM–9:30 PM, depending on daylight saving

🏖️ Benefits

• Flexible benefits tailored to each country • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources for employees and immediate family • Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Global INclusion Groups • Reasonable accommodation for qualified individuals with disabilities