Analista de Sucesso do Cliente

🕒 March 31

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 99%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amorim Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

⚖️ Legal

🏠 Real Estate

Consulting • Legal • Real Estate

Amorim Global is a boutique international law firm and consultancy that provides legal, immigration and cross‑border business services to individuals and companies. The firm specializes in immigration and residency permits (including visas for retirees, skilled workers, entrepreneurs, digital nomads and investor visas), citizenship and document transcriptions, international family law (divorce, adoption, custody, child abduction), cross‑border dispute resolution and recognition of foreign decisions, and corporate internationalization services such as cross‑border incorporations, M&A support, tax planning, compliance, contracts and real estate investment advisory. Amorim Global operates with a global network and offers tailored solutions for both personal clients and corporate clients, with offices in Brazil and international partnerships.

📋 Description

• Serve as the main point of contact for a portfolio of clients • Build trusted relationships and understand client business needs • Contact clients via phone, email, and video calls to monitor progress and collect feedback • Respond to inbound inquiries through email, chat, and phone • Monitor engagement and identify risks, unmet needs, and growth opportunities • Collaborate with Legal, Product, and Sales to resolve complex issues and implement improvements • Track KPIs, satisfaction metrics, and feedback • Develop and deliver customized success plans, check-ins, and follow-ups • Advocate for clients internally and represent their needs in decision-making and innovation

🎯 Requirements

• Experience in Customer Success, Account Management, or Customer Experience • Ownership mindset and ability to lead and follow through on client initiatives • Empathy and problem-solving skills • Experience with CRM tools • Analytical approach to customer data • Proactive attitude, curiosity, adaptability, and collaborative spirit • Excellent written and verbal communication skills • English language listed as a job requirement • Ensino Médio

🏖️ Benefits

• Universidade Corporativa - ALURA