Revenue Operations Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💹 Revenue Operations

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Andela

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series E - Andela on 2021-09

Consulting • Logistics • Marketing

Andela is a company that provides the human compute layer for enterprise AI: training models with human-in-the-loop expertise, deploying AI-native engineers and managed engineering teams, and upskilling workforces to build and operate production AI systems. It offers a platform to hire and manage AI engineers, Training-as-a-Service (TaaS) and continuous learning programs, and delivers AI systems development, model alignment, and MLOps capabilities for large organizations.

📋 Description

• Serve as the first point of contact for inbound RevOps requests, managing the ticketing queue to triage, route, and resolve Tier 1 issues across the tech stack. • Resolve common system issues in Salesforce, including data corrections, record ownership updates, field errors, and access requests, while ensuring SLAs are met. • Escalate complex or high-priority issues to senior team members with full documentation and context. • Perform routine data audits and cleanup (duplicate management, field standardization) across Salesforce and connected systems. • Monitor and maintain data integrity across the pipeline for account, contact, opportunity, and custom objects. • Build fields and custom objects in Salesforce as needed to support the completion of tasks and projects. • Own the maintenance and accuracy of standard RevOps dashboards and reports in Salesforce and connected BI tools. • Build ad hoc reports and data pulls to support commercial team requests, QBRs, and pipeline reviews. • Assist with data preparation for forecasting, territory planning, and GTM analysis. • Support day-to-day administration of core RevOps tools, including Salesforce, assisting with user provisioning, access management, and basic configuration changes. • Help QA new workflows and system changes before deployment. • Document operational workflows, SOPs, and system configurations, and identify recurring request patterns to surface recommendations for systemic process improvement.

🎯 Requirements

• 2–4 years of experience in sales operations, revenue operations, business operations, or a related analytical role • Hands-on Salesforce experience — comfortable navigating the platform, running reports, and making basic data updates (Admin certification a plus) • Strong Excel/Google Sheets skills and comfort working with large data sets • High attention to detail and strong organizational skills — you don't let things fall through the cracks • Clear written communicator; able to translate technical issues into plain language for non-technical stakeholders • Self-starter who is comfortable asking good questions and then working independently • Curiosity about systems and how data flows across a modern GTM tech stack • Experience with tools such as Outreach, Gong, ZoomInfo, LeanData, or BI platforms (Tableau, Looker) is a plus • Prior experience at a B2B SaaS or high-growth technology company preferred

🏖️ Benefits

• Remote work options