Customer Service Analyst I – PwD

🕒 August 5

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 61%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ânima Educação

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2003

📚 Education

🌍 Social Impact

💰 $178.5M Post-IPO Equity - Anima Educação on 2021-11

Education • Social Impact

Ânima Educação is a Brazilian education group and living ecosystem that operates a network of higher-education institutions focused on providing multidisciplinary, quality education and generating social impact. The company presents itself as an interconnected learning organism that connects students, educators and industry partners, highlights initiatives in impact and diversity, and emphasizes technology and AI in teaching. Public materials cite a large educator base (about 14,000 educators), partnerships with industry (for example a program with Gerdau), investor relations and a portfolio of initiatives and news showcasing awards, social-impact projects, and institutional priorities such as leadership diversity and workforce development.

📋 Description

• Provide student support through the Ominni platform, including video-based assistance, ensuring service quality and student satisfaction • Ensure effective service in line with established KPIs and targets, including SLA, AHT, average wait time, handling time, and CSAT • Promptly report any issues in work routines, questions from supported departments, or student dissatisfaction to leadership • Track and communicate inappropriate or misdirected requests to leadership, identifying opportunities for alignment and training • Maintain synergy with shared-service teams to optimize processes • Ensure support and satisfaction for students and customer service teams at other support levels • Propose the expansion of self-service options and the automation or simplification of routine tasks, presenting recommendations to leadership

🎯 Requirements

• High school diploma • Intermediate Excel proficiency • Familiarity with the following systems is preferred: Salesforce, SIAF, and SIGA • Basic computer skills, including Microsoft Office shortcuts and use of computer equipment • Customer-focused profile with the ability and willingness to work toward targets • Reliable internet connection • Strong verbal and written communication skills • Proactivity • Persuasiveness • Conflict-resolution skills • Discipline • Problem-solving ability • Strong interpersonal skills • Resilience • Negotiation skills • Exclusive position for people with disabilities (PwD) and rehabilitated workers • High school education

🏖️ Benefits

• Tuition scholarships • Option to nominate two people for tuition scholarships • Wellness and Quality of Life Program • TotalPass • Zenklub • ECOA – Ânima Corporate School, offering more than 100 free courses • Birthday day off • Half-day paid leave on the birthday of an employee’s child up to 16 years old • People Value Program: gift cards for educators during important life events, such as marriage, the birth of a child, or earning a new qualification • Medical insurance • Dental insurance • Work from home