
201 - 500 employees
📦 Logistics
🏥 Healthcare
🏨 Hospitality
Logistics • Healthcare • Hospitality
A&O IT Group is a global IT services and cyber security consultancy with over 50 years of expertise. The company is committed to delivering exceptional service and fostering a high-performance culture, guided by their core values of One Team, Service Excellence, and Continuous Improvement. A&O IT Group operates in over 130 countries, supporting a diverse team of professionals focused on innovation and employee growth.
🔥 0 minutes ago
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201 - 500 employees
📦 Logistics
🏥 Healthcare
🏨 Hospitality
Logistics • Healthcare • Hospitality
A&O IT Group is a global IT services and cyber security consultancy with over 50 years of expertise. The company is committed to delivering exceptional service and fostering a high-performance culture, guided by their core values of One Team, Service Excellence, and Continuous Improvement. A&O IT Group operates in over 130 countries, supporting a diverse team of professionals focused on innovation and employee growth.
• Work within the Solutions Department as the main interface between Sales and Operations • Represent the brand and work with prospects, customers, and partners on service aspects of solution activities through successful deployment • Proactively manage the complexities of large and major bids • Drive and develop the formal bid communication process • Coordinate virtual bid teams to help win sales opportunities • Set and implement commercial and pricing strategies with Sales and Operations • Maximize commercial advantage through sourcing strategies while minimizing commercial and contractual risks • Quantify, track, and record savings • Support contract negotiations and administration • Contribute to complex bids by calculating resources, developing sparing models, confirming supplier costs, reviewing solution designs, and examining operational processes • Identify, manage, and mitigate pricing risks • Manage international trading issues, imports, and legal considerations • Develop solution scope and objectives while ensuring commercial feasibility • Attend customer meetings as required, from developing win themes through contracting • Manage opportunity-related tasks from initial receipt through completion • Ensure win themes are identified, consistent, appropriate, and articulated throughout response documentation • Produce quality-assured bid and tender documentation • Work with subject matter experts and manage virtual or direct-report resources • Drive bidding processes from initial contact through contract signing using project management methodology • Identify and communicate bid-specific win themes • Manage bid team contributions and customer response requirements • Manage development and quality of final bids and tenders • Manage customer presentations and post-submission documentation • Collaborate with business developers and account managers to clarify customer requirements • Conduct win/loss reviews and report recommendations to senior management • Ensure financial and commercial governance and approvals are documented
• Experience of influencing and negotiations • Experience of delivering solutions in a matrix-managed team • Proven experience in the IT Field Service industry, specifically hardware remedial services • Understanding of Bid Management, Customer Account Management, Operational Management, Service Management, Supplier Management, Transition Management, and Project Management • Previous experience in complex, multi-cultural, and matrix-managed organizations • Strong supplier management and relationship-building ability • Results-driven approach and ability to persist in the face of obstacles • Strategic and visionary thinking • Ability to drive execution and continuous improvement in supplier relationships • Influencing and negotiating skills • Sound working knowledge of Microsoft Office Suite • Ability to delegate tasks, responsibilities, and authorities effectively • Highly effective written and oral communication skills • Ability to tailor approach to audience requirements • Experience with IT outsourcing, desktop and hardware deployment, service transition, and global audits • Experience in logistics, procurement, and stock management • Hands-on management of solutions running simultaneously • International experience delivering projects across multiple countries through multiple partners • Consultative approach and relationship-building ability • Strategic thinking and analytical ability • Proven ability to manage external customer, supplier, and partner relationships • Effective stakeholder management • External market understanding and awareness of implications for the product set • Ability to influence business processes without hierarchical authority • Experience working in a complex matrix environment • Understanding of technology underpinning the product set • Broad understanding of technologies, market trends, and developments • Willingness to undergo post-offer background verification in accordance with local country legislation
• Equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity • Post-offer background verification in accordance with local country legislation
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