IT Support Engineer

🕒 September 9

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Appfire

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

☁️ SaaS

🏢 Enterprise

💰 $100M Private Equity Round - Appfire Technologies on 2021-03

SaaS • Enterprise

Appfire is a software company that builds enterprise-grade apps and integrations to extend platforms like Atlassian, Microsoft, and Salesforce. Its product portfolio—including tools for portfolio planning (BigPicture), SLA management, dashboards, workflow automation (JMWE), and enhanced Jira editing—helps DevOps, engineering, and service teams plan, execute, and deliver work at scale. Appfire also provides cloud migration services, enterprise security and compliance (Trust Center), and partners with a large ecosystem, serving thousands of companies including a majority of Fortune 500 firms.

📋 Description

• Provide occasional L2 ticket-based support for employees using internal server-based and cloud-based applications, resolving issues per SLAs and escalating to L3 when needed • Manage employee onboardings and laptop operating systems, MDM, hard disk encryption, antivirus installations, and troubleshooting • Maintain office network infrastructure, including Wi-Fi, access points, and Chromecast devices, coordinating with ISP teams • Monitor applications, systems, alerts, and scheduled jobs to ensure overall health and timely execution • Maintain configurations for routers, firewalls, network switches, and IP telephony • Resolve and maintain office IT infrastructure issues • Keep domain registrations, SSL certificates, and product licensing up to date • Perform application installations, configurations, upgrades, migrations, and consolidations • Develop knowledge of managed systems, applications, and best practices • Use, write, and maintain knowledge-base articles

🎯 Requirements

• 3+ years' experience providing L1/L2 support via a ticketing system • 2+ years' hands-on experience in laptop support, preferably both on Macintosh and Windows OS • 1+ years' hands-on experience providing application support for applications such as Google Workspace, Slack, and Zoom • Good written and oral communication skills in English, including spelling and grammar • Good ability to work within a mature support process • Preferable: experience in shell scripting, Python, or command line (CLI) tools • Preferable: experience with Atlassian products • Preferable: experience in public cloud technologies such as AWS, GCP, or Azure • Preferable: 1+ years' hands-on experience as a Linux system administrator, including basic understanding of the Linux file system, DNS, and SSL • Preferable: 1+ years' hands-on experience in network administration

🏖️ Benefits

• Company equity for every Appfire team member • 26 paid vacation days annually, regardless of tenure • One fully paid Wellness Day each month for unplanned emergency, rest, or recovery needs • Appfire University on-demand learning platform for continuous development • Fully covered Luxmed private healthcare plan, with optional partner coverage and upgrades • Life insurance provided by UNUM and fully paid by Appfire • 150 PLN per month MyBenefit allowance for a Multisport card or shopping, restaurants, and entertainment • 200 PLN net per month home office allowance for electricity and internet costs while working remotely • 300 PLN monthly Lunch Card for groceries or dining out via a virtual pre-paid Pluxee card • 3 fully paid volunteering days each year • Fully remote within Poland, with the option to work from the Warsaw office