Regional IT Support Developer – MES focus

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Jabil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

🤝 B2B

B2B • Manufacturing • Sustainability

Jabil is a leading business-to-business (B2B) company providing engineering, manufacturing, supply chain, and design services. With over 50 years of experience, Jabil partners with some of the world's top brands to deliver both scalable and customized solutions. The company operates over 100 locations globally, emphasizing sustainability and community involvement as part of its core values. Jabil is committed to supporting its workforce with diverse and inclusive opportunities and fostering professional growth and innovation. The company is recognized globally for its excellence and commitment to minimizing environmental impact while building vibrant communities.

📋 Description

• Provide L3 code-level support for MES application(s) and some other critical regional applications. • Troubleshoot and resolve complex application issues, including code, database, interface, and integration-related problems. • Participate in a regional support rotation with other colleagues to provide 7x24 hour coverage for critical MES application support. • Active participation in Major Incident calls for troubleshooting and fixing the issues. • Participate in the follow-up Problem Management calls and provide feedback for efficient preventive actions identification. • Build local environment for bug fixing and testing the corrections. • Analyze incidents, identify root causes, and implement sustainable technical solutions. • Develop, enhance, and maintain application components using technologies such as Angular, .NET, .NET Core, C#, SQL, and RabbitMQ. • Support MES ecosystem integrations with other business and manufacturing systems. • Work closely with Site SMEs, Digital Factory teams, IT Support teams, infrastructure teams, DevOps, and DBA colleagues and other regional/global counterparts. • Participate in regional and cross-functional IT projects, providing technical expertise and development support. • Create and maintain technical documentation, troubleshooting guides, and knowledgebase articles. • Propose and implement continuous improvements to increase application reliability, performance, supportability, and user experience. • Support application testing, deployment validation, and post-release stabilization activities.

🎯 Requirements

• Minimum 4 years of hands-on experience in application development and/or application support. • Strong technical experience with the following technology stack: Angular, Typescript, .NET, .NET Core, C#, SQL, RabbitMQ, Rest APIs, Azure Devops, Git, EKS, Docker, AWS services • Proven experience in troubleshooting complex application issues. • Ability to analyze logs, code, database queries, interfaces, and application behavior to identify root causes. • Experience supporting business-critical applications in a production environment. • Understanding of software development lifecycle, release management, and incident/problem management processes. • Good communication skills in English. • Ability to work with multicultural teams across multiple countries and time zones. • Willingness to participate in regional 24/7 support rotation. • Willingness to travel regionally if required.

🏖️ Benefits

• Professional development • 24/7 support coverage