Intuition Machines
51 - 200 employees
Founded 2014
🤖 Artificial Intelligence
🔒 Cybersecurity
☁️ SaaS
Artificial Intelligence • Cybersecurity • SaaS
Intuition Machines is a leader in machine intelligence, specializing in privacy-preserving AI platforms and research. The company provides AI/ML products and services to some of the largest online services worldwide, focusing on scaling and solving complex problems using machine learning. Intuition Machines develops innovative solutions like the hCaptcha Security Suite, which is used by enterprises globally to protect hundreds of millions of people with its privacy-first approach to security AI. The firm's offerings include the IM Perception Platform, which automates the train-deploy-improve cycle with a focus on active learning and robust APIs. Additionally, Intuition Machines engages in cutting-edge AI/ML research, contributing to advances in security machine learning, fraud detection, and data privacy. The company also collaborates with top online payment processors, offering models with high precision and almost zero false positives, without using personally identifiable information. Notably, Cloudflare has chosen Intuition Machines' hCaptcha Enterprise for securing a significant portion of internet sites.
Senior Technical Support Engineer – Cybersecurity SaaS
🕒 March 31
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Intuition Machines
51 - 200 employees
Founded 2014
🤖 Artificial Intelligence
🔒 Cybersecurity
☁️ SaaS
Artificial Intelligence • Cybersecurity • SaaS
Intuition Machines is a leader in machine intelligence, specializing in privacy-preserving AI platforms and research. The company provides AI/ML products and services to some of the largest online services worldwide, focusing on scaling and solving complex problems using machine learning. Intuition Machines develops innovative solutions like the hCaptcha Security Suite, which is used by enterprises globally to protect hundreds of millions of people with its privacy-first approach to security AI. The firm's offerings include the IM Perception Platform, which automates the train-deploy-improve cycle with a focus on active learning and robust APIs. Additionally, Intuition Machines engages in cutting-edge AI/ML research, contributing to advances in security machine learning, fraud detection, and data privacy. The company also collaborates with top online payment processors, offering models with high precision and almost zero false positives, without using personally identifiable information. Notably, Cloudflare has chosen Intuition Machines' hCaptcha Enterprise for securing a significant portion of internet sites.
📋 Description
• Troubleshoot complex backend and frontend issues for enterprise customers. • Work with Engineering, Product, and Security teams to find root causes and implement solutions. • Help improve the product by debugging, prototyping, or building small automation tools. • Apply web security, bot mitigation, and fraud prevention knowledge to support customers. • Mentor other support engineers and enhance team processes and documentation. • Build strong customer relationships through clear, proactive communication.
🎯 Requirements
• 5+ years in software engineering or technical support with strong coding experience. • Proficiency in Python, JavaScript, HTML, and CSS. • Experience with distributed systems, web security, and large-scale applications. • Strong problem-solving skills and attention to detail. • Excellent communication and collaboration skills. • Familiarity with support systems, ticketing tools, or automation/scripting is a plus.
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