Senior Technical Support Engineer – Focused Services

🕒 May 12

🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Deliver expert-level technical assistance to top-tier customers through troubleshooting, configuration guidance, and best-practice implementation • Own support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, root cause analysis, documentation, and ticket updates • Communicate technical solutions to technical and executive stakeholders • Collaborate with Account, Sales, Marketing, Engineering, and QA teams • Conduct Quarterly Business Reviews and Account Case Reviews • Provide tailored recommendations, release planning, and proactive risk mitigation • Serve as a subject matter expert on Palo Alto Networks core technologies • Identify product defects through lab replication, network simulation, and performance testing • File bug reports, develop test plans, and improve software and hardware quality • Facilitate hiring and onboarding through technical screenings and training • Author Technical Support Bulletins, training materials, and troubleshooting guides • Provide rapid support in high-pressure situations and travel to customer sites for critical issue resolution • Engage in technical discussions to improve workflows, security posture, and cybersecurity resilience

🎯 Requirements

• Extensive background in network security, LAN/WAN technologies, general routing/switching, and routing protocols (BGP, OSPF, EIGRP), covering both branch and data center architectures • Hands-on expertise troubleshooting Remote Access VPN solutions, including IPsec, PKI, and SSL technologies • Ability to independently debug complex networks across mixed media and protocols with deep understanding of packet flow through OSI layers • In-depth knowledge of TCP/UDP, SNMP, IPv6, VLSM, CIDR, and Static/Dynamic/PAT NAT • Proficiency with Wireshark and GNS3 • Familiarity with LDAP, TACACS+, and RADIUS authentication protocols • Experience with Palo Alto Next-Generation Firewalls, Prisma Access, Cisco ASA, Cisco Firepower, Check Point Firewalls, Cisco Switches, and IDS/IPS systems • Experience with AWS, Azure, VMware, and OpenStack • Deep debugging and administration across Windows, macOS, and Linux • Python and Shell scripting skills • Ability to communicate complex technical issues and business impacts to technical teams and C-level executives • Rigorous case management, thorough documentation, and timely ticket updates • Flexibility and availability to support business needs outside standard operational hours • BS in Computer Science (or equivalent degree/experience) • Must be willing to travel to customer sites • No immigration sponsorship; applicants must not require work visa sponsorship for this position

🏖️ Benefits

• Reasonable accommodations for qualified individuals with a disability or special need • Equal opportunity employment • Confidential handling of applicant information according to EEO guidelines