Application Support Specialist

🕒 July 21

🇱🇻 Latvia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AppXite

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

AppXite is a cloud platform designed to meet the business needs of sellers, distributors, and vendors. It offers a comprehensive suite of services including catalog management, headless commerce, configure-price-quote, subscription billing, and sales analytics. With an emphasis on enabling technology-as-a-service business operations, AppXite facilitates multi-vendor and multi-cloud offerings through automated billing, provisioning, and partner channel management. The platform supports integration with major vendors like Microsoft, AWS, Google, and IBM, allowing businesses to streamline their cloud services and manage subscriptions through a single interface.

📋 Description

• Provide technical support and troubleshooting. • Perform operational support tasks in the Application Support team, working with Microsoft Cloud technologies. • Scope a customer issue by collecting the relevant facts and investigating the problem, doing your own research and involving other teams as needed. • Consult and collaborate with peers or colleagues around the world, and with management and engineering, to resolve service issues. • Act internally as a customer/reseller advocate. • Empower customers/resellers to find information, self-solve when they choose to, and learn more about Microsoft products, services, and support. • Advise customers on how to gain additional value from their Microsoft products. • Document technical work and research to help colleagues improve the product and the support experience. • Maintain a proactive approach to customer satisfaction, identifying concerns and managing customer expectations. • Take ownership of tasks, proactively follow up on them, and ensure fast resolution.

🎯 Requirements

• Previous support experience in IT. • Certified within the Azure and/or M365 certification roadmap (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Certified: Fundamentals or Associate level). • Strong MS SQL skills: ability to connect to databases and execute and create SQL queries. • Hands-on experience working with APIs. • Fluent English (verbal and written). • Experience with Microsoft Cloud technologies (Azure). • Experience with Microsoft CSP (Cloud Solution Provider) support and partner ecosystem processes. • Experience troubleshooting SaaS applications is a plus. • Experience with licensing and invoicing is a plus. • Experience with MS Partner Center or similar administrator portals is a plus. • Ability to identify, update, and create Help Center articles to assist team members and external users in navigating and using a product. • Ability to work well as part of a team. • Ability to make quick decisions, align priorities, and execute tasks. • Ability to stay calm under pressure. • Ability to communicate clearly and precisely.

🏖️ Benefits

• Remote-First Flexibility: Enjoy the freedom of a fully remote role, or choose to work from our Latvia office. • Work With Global Tech Leaders: Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid. • Skilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support. • Professional Development: Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role. • Time to Recharge: Enjoy four weeks of paid vacation per year, plus paid public holidays. • Referral Rewards: Help us grow our team - our employee referral program recognizes and rewards your contributions.