Integration Support Specialist

🔥 19 hours ago

🇱🇻 Latvia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AppXite

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

AppXite is a cloud platform designed to meet the business needs of sellers, distributors, and vendors. It offers a comprehensive suite of services including catalog management, headless commerce, configure-price-quote, subscription billing, and sales analytics. With an emphasis on enabling technology-as-a-service business operations, AppXite facilitates multi-vendor and multi-cloud offerings through automated billing, provisioning, and partner channel management. The platform supports integration with major vendors like Microsoft, AWS, Google, and IBM, allowing businesses to streamline their cloud services and manage subscriptions through a single interface.

📋 Description

• Provide technical support and troubleshooting for API integrations, database connectivity, and data exchange between systems • Investigate and resolve integration failures, API errors, and data inconsistencies using logs, API responses, and database records • Write, optimize, and execute SQL queries to diagnose issues, extract data, and support integration workflows • Test RESTful API and webhook endpoints, interpret payloads, and debug authentication and authorization issues • Scope integration issues by collecting facts, reproducing problems, and involving engineering teams as needed • Support and maintain integrations with Microsoft Cloud technologies and third-party systems • Collaborate with peers, management, and engineering teams across regions to resolve service issues • Act as an internal customer advocate by communicating integration requirements to product and engineering teams • Document integration patterns, known issues, and troubleshooting procedures • Help customers understand integration capabilities, configure connections, and resolve common issues independently • Proactively identify risks to integration stability and manage customer expectations • Own tasks, follow up proactively, and ensure fast resolution

🎯 Requirements

• Previous experience in technical/integration support in IT • Strong SQL skills, including database connectivity, complex queries, data analysis, and data-level troubleshooting; MS SQL preferred • Hands-on experience with RESTful APIs, OAuth, API keys, request/response debugging, and Swagger/OpenAPI documentation • Experience with API testing tools such as Postman, Insomnia, or cURL • Familiarity with JSON, XML, HTTP, and HTTPS • Azure and/or Microsoft 365 certification roadmap certification, such as Azure Fundamentals, Azure Administrator, or Microsoft 365 Certified Fundamentals/Associate level • Fluent English, verbal and written • Experience with Microsoft Cloud technologies, especially Azure • Ability to identify, update, and create Help Center articles on integration topics • Ability to work effectively as part of a team • Ability to make quick decisions, align priorities, and execute tasks • Ability to stay calm under pressure • Ability to communicate clearly and precisely with non-technical stakeholders • Experience troubleshooting SaaS application integrations is a plus • Experience with ETL processes or data migration is a plus • Experience with PowerShell or Python scripting is a plus • Experience with licensing and invoicing systems is a plus • Experience with MS Partner Center or similar administrator portals is a plus

🏖️ Benefits

• Fully remote position with long-term cooperation • Option to work from the Latvia office • Access to Microsoft certifications • Continuous learning opportunities tailored to the role • Four weeks of paid vacation per year • Paid public holidays • Employee referral program with rewards • Collaborative, multicultural international team environment