German Speaking Customer Support Associate, CAD

🕒 March 20

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Revalize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🛒 Retail

💰 Private Equity Round on 2021-11

Software • B2B • Retail

Revalize is a company that provides a comprehensive suite of Configure, Price, Quote (CPQ) and data analytics software solutions primarily for the food equipment and supplies (FES) industry. They offer a range of products under the AutoQuotes (AQ) brand, including AQ CPQ, AQ Design Solutions, AQ Insight Pro, AQ Pay, and AQ Products API. These tools help manufacturers, dealers, sales representatives, and consultants simplify their sales processes, improve collaboration, and increase efficiency. Revalize's solutions focus on data visualization, analytics, and multi-channel payment processing to enhance performance and productivity in managing quotes and sales for FES products.

📋 Description

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values • Provide support for incoming queries and issues related to the company’s proprietary software solutions • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved • Adhere to established customer service and documentation standards • Solve and respond to first-level support requests and escalate issues as required • Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

🎯 Requirements

• Ideally, you have a technical background, e.g., training as a technical draftsman or in wood/metalworking, mechanical engineering, or architecture. • Expertise in using 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD, etc.) • You have excellent written and spoken Polish , German , and English skills. • Enjoyment of problem-solving • Experience in customer service • The ability to communicate technically complex topics in an understandable manner through training and workshops. • Familiarity with the operation, installation, and troubleshooting of Windows software. • Working knowledge of Salesforce • Understanding of networking topologies & protocols

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines. • If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email. • Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region. • Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.