Global Guest Experience Manager

🔥 58 minutes ago

🇪🇸 Spain – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aqua Expeditions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

✈️ Travel

👥 B2C

🚗 Transport

Travel • B2C • Transport

Aqua Expeditions is a luxury expedition cruise operator that runs small, award-winning superyachts and river ships for immersive, expert-led voyages to remote destinations worldwide, including the Arctic, Galapagos, Amazon, Mekong, Indonesia, and East Africa. The company focuses on small-group, high-end experiences with personalized service, world-class dining, and bespoke private charters, while emphasizing responsible ecotourism, biodiversity conservation, and community support. Its modern fleet and curated itineraries combine adventure travel, wildlife excursions, and regional cultural exploration.

📋 Description

• Lead the team of Guest Relations Coordinators • Supervise, support, and develop the Guest Relations Coordinator team • Establish performance metrics and provide coaching and training focused on high-end guest service and operational efficiency • Lead by example in delivering exceptional service and maintaining professional communication • Champion automation and digital solutions to streamline workflows and improve guest satisfaction and team efficiency • Design and implement guest engagement strategies before and after cruises to boost brand loyalty and satisfaction • Handle escalated guest feedback or complaints, ensuring issues are logged and addressed in the CRM • Liaise with Operations, Sales, and Reservations to ensure seamless transition and communication of guest needs • Coordinate special guest requests or customizations, ensuring feasibility, follow-up, and premium delivery

🎯 Requirements

• Bachelor’s Degree in Tourism, Hospitality Management, or related field • Minimum 5 years in guest relations, luxury tourism operations, or upscale hospitality • Team leadership experience • Ability to work remotely while maintaining excellent communication and alignment with global teams across different time zones • Full professional fluency in English and Spanish • French proficiency is desirable/appreciated • Experience in luxury tourism operations and reservations • Strong background in guest relations and hospitality • Keen eye for process optimization, guest satisfaction, and digital transformation

🏖️ Benefits

• Independent Contractor Agreement • Remote work arrangement