NOC Engineer – Tier 2, Managed Services

Job not on LinkedIn

🔥 3 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

👻 Ghost score 12%

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Arancia

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🔒 Cybersecurity

🤝 B2B

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Arancia is a company whose website promotes a product called “DarkSense” and invites visitors to request a demo. The available site content focuses on consent management, lead capture (demo request form), marketing opt-ins, and UI/UX components (modal forms, cookie/privacy controls). From the provided material Arancia appears to be a vendor offering a software/security product and targets business users (forms ask for job title and company).

📋 Description

• Act as the Tier 2 escalation point for incidents from Tier 1 NOC • Perform deep-dive troubleshooting across Windows Servers, Linux systems, and MySQL, PostgreSQL, and MSSQL databases • Own incidents end-to-end from identification through resolution and root cause analysis • Participate in major incident response for P1/P2 incidents and post-incident reviews • Configure and optimize monitoring with Zabbix, including templates, triggers, thresholds, and discovery rules • Reduce alert fatigue by tuning thresholds, eliminating noise, and improving signal quality • Implement proactive monitoring through capacity planning, trend analysis, and predictive alerting • Manage and troubleshoot Windows Server environments, Linux distributions, virtualization platforms, and Azure, AWS, and GCP cloud environments • Perform system patching, updates, performance tuning, and service hardening • Monitor and troubleshoot database performance issues, including slow queries, locks, indexing, backup and restore validation, replication, and availability • Build and maintain automation scripts using Bash, PowerShell, or Python • Improve operational efficiency through runbooks, self-healing scripts, and API integrations • Collaborate with engineering teams on Infrastructure as Code using Terraform and Ansible • Support multiple customers across finance, healthcare, SaaS, and manufacturing • Ensure SLA compliance and ticket handling and prioritization using Jira or ServiceNow • Maintain runbooks, SOPs, and troubleshooting guides • Contribute to the knowledge base and internal training initiatives • Mentor Tier 1 engineers

🎯 Requirements

• 3+ years of experience in a NOC, MSP, or IT operations environment • Experience working in a 24/7 NOC or MSP environment is required • Strong experience with monitoring tools such as Zabbix or similar • Solid expertise in Windows Server, including Active Directory, DNS, and DHCP • Linux administration experience, including CLI, networking, and logs • Experience with database troubleshooting • Knowledge of networking fundamentals, including TCP/IP, routing, and firewalls • Familiarity with cloud platforms, with Azure preferred • Familiarity with virtualization technologies • Strong troubleshooting and analytical thinking • Ability to handle high-pressure incidents and manage multiple concurrent tickets • Understanding of ITIL practices, including Incident, Problem, and Change Management • Hands-on experience with Python, PowerShell, or Bash • Experience integrating tools via APIs is a strong plus • Experience with container platforms such as Docker and Kubernetes is a nice-to-have • Experience with CI/CD pipelines is a nice-to-have • Experience with Infrastructure as Code, such as Terraform, is a nice-to-have • Exposure to security tools or SOC environments is a nice-to-have • Exposure to log management platforms such as Elastic or OpenSearch is a nice-to-have

🏖️ Benefits

• Full-time contractor position • Remote work model • 40 hours per week

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