Customer Success Manager – SMB

🔥 13 hours ago

🇩🇰 Denmark – Remote

💵 £28.2k - £63k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arctic Wolf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

📋 Description

• Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution • Achieve renewal and expansion targets through consultative selling • Listen to customers and provide feedback to the business • Ensure customer satisfaction and deliver quarterly account reviews • Negotiate upsells by positioning additional Arctic Wolf service offerings • Advise customers using domain and product knowledge to develop future growth plans • Plan and prioritize activities and requests to manage customer issues in a timely manner • Ask clarifying questions, assess issue impact, evaluate courses of action, and make recommendations • Coach customers toward alternate solutions when possible • Create and manage automated processes to forecast and communicate at-risk customers • Build risk mitigation plans to retain at-risk accounts • Conduct duties in accordance with AWN information security policies, standards, processes, and controls

🎯 Requirements

• 5+ years of demonstrated success in a sales role • Sales experience preferably in a technology organization • Field sales experience strongly desired • Ability to be flexible and work in a rapidly changing environment • Aptitude for technology • Knowledge of spreadsheets and Salesforce utilization • Strong customer service, business quality, and data security focus • Ability to plan and prioritize a high volume of activities and requests • Ability to use technology involving keyboards, verbal communication, and device screens • Ability to travel using public and private transport when required • May need to move or lift 25 pounds or less • Typically 10% or less business travel • Successful candidates must pass a criminal background check and employment verification

🏖️ Benefits

• Variable incentive compensation • New hire equity grants • Comprehensive benefits package • Criminal background check and employment verification as conditions of employment