Customer Success Manager – SMB

🔥 35 minutes ago

🌐 Finland, Sweden, +1 more countries – Remote

🇫🇮 Finland – Remote 🇸🇪 Sweden – Remote 🇳🇴 Norway – Remote

💵 £28.2k - £63k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arctic Wolf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

📋 Description

• Manage a set of corporate customers utilizing Arctic Wolf’s CyberSOC solution • Achieve renewal and expansion targets through consultative selling techniques • Listen to customers and provide feedback to the business • Ensure customer satisfaction and deliver quarterly account reviews • Negotiate upsell opportunities by positioning additional Arctic Wolf service offerings • Advise customers using domain and product knowledge to develop future growth plans • Plan and prioritize a high volume of activities and requests • Manage customer issues and requests, including clarifying questions, evaluating courses of action, and coaching customers toward alternate solutions • Create and manage automated processes to forecast and communicate at-risk customers • Build risk mitigation plans to retain at-risk accounts • Typically travel 10% or less

🎯 Requirements

• Ability to be flexible and work in a rapidly changing environment • Aptitude for technology • Knowledge of spreadsheet and Salesforce utilization • Fanatical devotion to customer service, business quality, and data security • 5+ years of demonstrated success in a sales role, preferably in a technology organization • Field sales experience strongly desired • Ability to utilize technology involving keyboard use, verbal communication, and device screens requiring visual acuity • Ability to navigate office spaces if located in a company office • Mobility sufficient for business travel using public and private transport • May include moving or lifting 25 pounds or less • Must pass a criminal background check and employment verification

🏖️ Benefits

• Variable incentive compensation • New hire equity grants • Comprehensive benefits package