Arctic Wolf
1001 - 5000 employees
Founded 2012
The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:
Customer Success Manager – SMB
🕒 September 24
🌐 Finland, Sweden, +1 more countries – Remote
💵 £28.2k - £63k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
👻 Ghost score 3%
Where this job comes from
Posted on Arctic Wolf's careers page, not through a job board
First seen by Remote Rocketship September 24
Still open on Arctic Wolf's site. Checked 4 hours ago.
Arctic Wolf
1001 - 5000 employees
Founded 2012
The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:
📋 Description
• Manage a set of corporate customers utilizing Arctic Wolf’s CyberSOC solution • Achieve renewal and expansion targets through consultative selling techniques • Listen to customers and provide feedback to the business • Ensure customer satisfaction and deliver quarterly account reviews • Negotiate upsell opportunities by positioning additional Arctic Wolf service offerings • Advise customers using domain and product knowledge to develop future growth plans • Plan and prioritize a high volume of activities and requests • Manage customer issues and requests, including clarifying questions, evaluating courses of action, and coaching customers toward alternate solutions • Create and manage automated processes to forecast and communicate at-risk customers • Build risk mitigation plans to retain at-risk accounts • Typically travel 10% or less
🎯 Requirements
• Ability to be flexible and work in a rapidly changing environment • Aptitude for technology • Knowledge of spreadsheet and Salesforce utilization • Fanatical devotion to customer service, business quality, and data security • 5+ years of demonstrated success in a sales role, preferably in a technology organization • Field sales experience strongly desired • Ability to utilize technology involving keyboard use, verbal communication, and device screens requiring visual acuity • Ability to navigate office spaces if located in a company office • Mobility sufficient for business travel using public and private transport • May include moving or lifting 25 pounds or less • Must pass a criminal background check and employment verification
🏖️ Benefits
• Variable incentive compensation • New hire equity grants • Comprehensive benefits package
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