Customer Success Manager, SMB

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Arctic Wolf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

📋 Description

• Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution. • Achieving renewal and expansion targets through consultative selling techniques • Listening to customers and providing feedback to the business. • Ensuring customer satisfaction and delivery of quarterly account reviews. • Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings. • Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth. • Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, comparing and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible. • Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.

🎯 Requirements

• 3+ years of demonstrated success in a sales role, preferably in a technology organization. • Field sales experience strongly desired • The ability to be flexible and work in a rapidly changing environment is required. • Aptitude for technology, knowledge of spreadsheet and Salesforce utilization. • Fanatical devotion to customer service, business quality, and data security. • Thinks out-of-the-box and energizes others with passion, quality, and commitment. • Fluent in German and English

🏖️ Benefits

• Equity for all employees • 30 days annual leave, bank holidays and paid volunteering days off • Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen • Training and career development programs • Robust Employee Assistance Program (EAP) with mental health service • Fertility support and paid parental leave