Customer Success Manager, SMB

🕒 April 8

🇩🇪 Germany – Remote

💵 €33k - €81.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 45%

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Arctic Wolf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

📋 Description

• Manage a set of corporate customers utilizing Arctic Wolf’s CyberSOC solution • Achieve renewal and expansion targets through consultative selling techniques • Listen to customers and provide feedback to the business • Ensure customer satisfaction and deliver quarterly account reviews • Negotiate on behalf of management to upsell additional Arctic Wolf service offerings • Advise customers using domain and product knowledge to develop future growth plans • Plan and prioritize a high volume of activities and requests to manage customer issues • Follow through on customer requests in a timely manner and determine issue sources and impacts • Evaluate possible courses of conduct and make decisions or recommendations • Understand use cases and coach customers toward alternate solutions when possible • Create and manage automated processes to forecast and communicate at-risk customers • Build risk mitigation plans to retain at-risk accounts • Conduct duties in accordance with information security policies, standards, processes, and controls

🎯 Requirements

• 3+ years of demonstrated success in a sales role, preferably in a technology organization • Field sales experience strongly desired • Ability to be flexible and work in a rapidly changing environment • Aptitude for technology • Knowledge of spreadsheet and Salesforce utilization • Fanatical devotion to customer service, business quality, and data security • Fluent in German and English • Background checks are required • Authorization to receive software or technology controlled under U.S. export control laws and regulations, if applicable

🏖️ Benefits

• Equity for all employees • 30 days annual leave, bank holidays and paid volunteering days off • Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen • Training and career development programs • Robust Employee Assistance Program (EAP) with mental health service • Fertility support and paid parental leave • Variable incentive compensation • New hire equity grants • Comprehensive benefits package

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