Customer Success Manager

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🕒 June 30

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WHOLIX

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

WHOLIX is a SaaS platform that automates B2B customer acquisition using AI. It combines AI-driven USP and ICP analysis, lead generation from web data, ultra-personalized outreach, and automated follow-ups into a single GDPR-compliant system targeted at SMEs. Wholix aims to replace multiple sales tools, agencies, and costly coaching by making new customer revenue predictable and scalable through integrations, onboarding, and training.

📋 Description

• Conduct structured onboarding for new customers • Ensure a fast time-to-value • Provide customer training and enablement • Build and maintain long-term customer relationships • Proactively manage accounts and perform regular check-ins • Identify opportunities to optimize product usage • Develop and implement upsell and cross-sell strategies • Work closely with Sales • Collect and structure customer feedback • Coordinate closely with the Product and Engineering teams • Contribute to the continuous improvement of the platform • Reduce churn • Ensure high customer satisfaction • Monitor relevant KPIs (e.g., NPS, usage, retention)

🎯 Requirements

• Several years of experience in Customer Success at a SaaS company • Strong understanding of digital products, SaaS business models, and software solutions • Experience onboarding customers and building/developing customer relationships • Proven track record in upselling, cross-selling, and account growth • Excellent communication skills (written and verbal) and confident customer-facing presence • Fluent in German and strong English skills, both written and spoken • Structured, independent, and solution-oriented working style • High customer focus and the ability to quickly understand and implement complex requirements

🏖️ Benefits

• Remote-first working environment (Germany) • High level of responsibility and scope for shaping the role • Direct collaboration with founders and the product team • Dynamic startup environment with fast decision-making • Attractive salary + performance-based components • Opportunity to actively contribute to the growth of a SaaS company