Senior Technical Consultant, D365 CE – Client Services

🔥 3 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Argano

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏢 Enterprise

🤖 Artificial Intelligence

Consulting • Enterprise • Artificial Intelligence

Argano is a digital transformation and management consulting firm that helps enterprises design and implement high-performance operations. It provides strategy and business consulting, performance consulting, and end-to-end enterprise technology services (cloud migration, application development, ERP and business applications, managed services, and application support). Argano also delivers AI and data capabilities—covering generative AI, agentic AI, AI orchestration and governance, data engineering, data warehousing, and business intelligence—to embed AI into operational workflows. The company partners with major technology vendors (Microsoft, Oracle, SAP, AWS, Snowflake, Blue Yonder, Salesforce, and others) and serves clients across supply chain & logistics, retail/distribution/CPG, manufacturing, healthcare & life sciences, financial services, and construction sectors.

📋 Description

• Provide senior-level technical leadership and support to customers running Microsoft D365 CE and Power Platform • Provide technical support and training to customers • Debug reported issues and provide technical best-practice information to functional resources and support leads • Perform performance optimization • Manage customer releases, code and environments • Write technical documentation • Develop enhancements and integrations according to Functional Design Documentation • Troubleshoot and resolve senior-level technical support issues within SLAs while minimizing client disruption • Work with support leads and functional consultants to progress and resolve support tickets, escalating as required • Estimate and develop modifications from enhancement requests through deployment • Provide best-practice and design guidance to support leads • Maintain documentation of support cases, resolutions and customizations for knowledge sharing • Monitor D365 updates, patches and emerging features and recommend improvements • Maintain and improve the client care team knowledge base • Assist with implementation project work • Mentor junior team members

🎯 Requirements

• Five (5) + years of experience working in Microsoft Dynamics 365 CE, performing code modifications, debugging, performance optimization, integrations, technical support and best practices • Experience building, maintaining and troubleshooting Power Automate Flows • Working knowledge of Power Platform, Azure, Azure Data Factory and other related technologies • Strong knowledge of LifeCycle Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO) • Solid grasp of migration, integration, D365 line of business application capabilities and CE technical and functional capabilities • Strong knowledge of dual write and Dynamics 365 integration approaches • Bachelor’s degree in information systems management, Computer Science, or related experience • Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore) • Adequate knowledge of functional business processes to estimate development effort and provide approach and best practice guidance • Strong analytical and problem-solving skills • Strong interpersonal and communication skills • Highly motivated, self-starter with ability to take ownership and drive tasks to completion • Effective multitasker • Familiarity with Agile and waterfall implementation methodology • Experience working with multicultural and/or multilingual teams across several time zones • Strong functional knowledge of Microsoft Dynamics 365 CE Sales, Service, Field Service and related applications • Open to working in different shifts/time zones as needed