Field Service Technician

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🕒 June 3

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. • Perform equipment installation, removal, upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public. • Investigate and resolve problems including complex system faults, and performing repair work as required. • Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements. • Collaborate effectively with venue staff and maintain a high level of customer happiness. • Accurately collect and report all activities using Aristocrat’s field service management tools. • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory. • Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards. • Assist with internal service reporting and respond to departmental requests when required. • Ensure you have an understanding of and align with Company and venue WHS policies, procedures and regulations.

🎯 Requirements

• Experience in a technical field service role, gaming industry, or electronics/mechanical repair. • Familiarity with diagnostic tools, maintenance scheduling, or service coordination. • Previous exposure to WHS systems, compliance environments, or regulated industries. • Valid Australian driver’s licence. • Ability to obtain and maintain relevant state/territory gaming licences (support provided by Aristocrat). • Excellent problem-solving, troubleshooting, and fault-finding capabilities. • Strong interpersonal skills and customer service approach. • Self-motivated and able to work independently across multiple customer sites. • Good organisational skills with the ability to handle time, tasks, and service schedules. • Proficient in using mobile devices and field service applications for reporting. • Flexibility to work weekends, and public holidays as needed.

🏖️ Benefits

• Robust benefits package • Global career opportunities