Field Service Engineer

🕒 May 15

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TOMRA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💰 Post-IPO Equity on 2012-11

Recycling • Waste Management • Resource Optimization

TOMRA is a global leader specializing in the development of advanced recycling, sorting, and resource optimization technologies. It provides solutions that include reverse vending, food sorting, waste and metal recycling, and mining technologies. TOMRA aims to transform how resources are collected, processed, and reused, promoting a circular economy and sustainable use of resources. Through its innovative approaches, TOMRA helps businesses turn waste into value, minimize food loss, and enhance resource recovery in various sectors.

📋 Description

• Ensure mechanical systems are performing to customer expectations • React to mechanical machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs • Perform field service work at customer sites which includes mechanical installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications. • Install, inspect, and service mechanical components such as sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding • Analyze, evaluate and diagnose mechanical equipment; troubleshooting machine problems through to resolution • Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines • Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s) • Maintain close relationship with customer care centre (CCC) team and provide regular updates • Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner • Promote a “Safety first” culture throughout the company, our customers, and our industry.

🎯 Requirements

• An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or equivalent degree/diploma • 3+ years of experience as a field service engineer or equivalent education • Relevant experience in troubleshooting either mechanical or electrical equipment • Strong understanding / knowledge of mechanical assembly and electrical wiring • Knowledge / understanding of PLC • Experience in PC building, repairing and diagnostic testing • Working knowledge of PC and MS office suite, required • Proven ability to read, analyse and interpret technical procedures and/or governmental regulations • Ability to solve practical problems • Experience with packaging and/or printing machinery, a plus • Excellent customer service skills required • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public • Good written and verbal communication skills • A positive attitude with a strong customer service mindset • Experience engaging with customers in a service delivery environment • Able to perform frequent bending, kneeling, and standing, and work in confined spaces • Ability to work under pressure • Ability to lift up to 20 Kg., on a regular basis • Ability to distinguish between the full range of colours in the colour spectrum • No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables.

🏖️ Benefits

• Birthday leave - have a day off on us! • Superannuation employer contribution paid on top of base salary • TOMRA provides eight weeks of fully paid parental leave to all eligible employees • Onsite car parking • Employee referral bonus • Jubilee program • Employee Assistance Program (EAP) • Global career opportunities with a strong record for promoting internally • Professional training and development: We are passionate about people and seeing them succeed. We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged • We care for the planet and want to make a difference for the future • At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees.