Aristocrat
5001 - 10000 employees
Founded 1953
🎮 Gaming
Gaming • Entertainment • Technology
Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.
Field Service Technician
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Aristocrat
5001 - 10000 employees
Founded 1953
🎮 Gaming
Gaming • Entertainment • Technology
Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.
📋 Description
• Perform appliance servicing, break fix, and installations for gaming equipment • Manage inventory and maintain adequate stock levels • Deliver customer service and resolve client concerns • Conduct routine maintenance checks on equipment • Collaborate with the technical team to diagnose and troubleshoot issues • Maintain accurate service records and documentation • Ensure compliance with safety standards and company policies • Train and support clients on equipment usage and maintenance • Participate in weekend on-call rotations for urgent requests • Travel to client locations as needed to perform service tasks • Communicate with clients and internal teams to determine service needs • Continuously improve service delivery and client happiness
🎯 Requirements
• Full New Zealand driver's license is strictly required • Proven ability to deliver excellent customer service • Technical background in appliance servicing and installations preferred • Strong problem-solving skills and attention to detail • Ability to work independently and collaboratively • Strong time management and organizational abilities • Effective written and verbal communication skills • Willingness to participate in weekend on-call rotations • Familiarity with inventory management practices is a plus • Enthusiasm for learning and adapting to new technologies • Must be authorized to work in the job posting location on a full-time basis without current or future visa sponsorship • Subject to mandatory background screening and regulatory approvals • May be required to complete a criminal background check, submit fingerprints, and obtain applicable gaming licenses or registrations
🏖️ Benefits
• Comprehensive on-the-job training • Global career opportunities • Robust benefits package • Employee development and career pathways • Employee wellbeing support • Diverse and inclusive workplace • Remote work arrangement
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