Games Program Operations Lead

🔥 3 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Coordinate activities between certification labs and internal teams including Product, Development, QA, RGS, DevOps, IT, and Delivery • Track, facilitate, and help resolve cross-functional issues, dependencies, and escalations • Ensure clear communication and alignment across internal customers • Coordinate certification submissions, recertifications, and ongoing certification requests • Manage relationships and day-to-day communication with certification laboratories • Facilitate investigation and resolution of lab-reported issues, clarification requests, and testing activities • Coordinate implementation of regulatory changes and market requirements with Platform (RGS) and other teams • Track actions, dependencies, and internal customer deliverables • Coordinate with external translation and localization vendors • Ensure timely delivery of translated content for games, certification, and customer needs • Support preparation and maintenance of game documentation, certification materials, and operational content • Assist with Help Pages content uploads and documentation activities • Provide operational coverage for documentation processes when required • Improve workflows, internal customer collaboration, and operational efficiency • Maintain process documentation, tracking mechanisms, and operational reporting

🎯 Requirements

• 3+ years of experience in Program Operations, PMO, Project Coordination, Product Operations, or a related role • Strong stakeholder management and cross-functional coordination skills • Excellent organizational, communication, and problem-solving abilities • Ability to lead multiple priorities and drive outcomes through teamwork • Experience in Gaming, Lottery, iGaming, or other regulated software environments preferred • Familiarity with certification laboratories and regulatory processes preferred • Experience with Jira, Confluence, and project tracking tools preferred • Understanding of software development and product delivery lifecycles preferred

🏖️ Benefits

• Annual bonuses and incentives may be available depending on role and location • Health and wellbeing benefits may be available depending on role and location • Paid time off may be available depending on role and location • Retirement plans may be available depending on role and location • Insurance coverage may be available depending on role and location • Other local or statutory benefits may be available depending on role and location

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